Field Service Team Manager

Field Service Team Manager

Published 08.04.2026

Company : Safran Landing Systems Job field : Customer services and support Location : Walton, Kentucky , Alabama , United States Contract type : Permanent Contract duration : Full-time Required degree : Bachelors Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager Salary range : TDB ITAR : ITAR Controlled position

# 2026-185510

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Published 08.04.2026

Job Description

This position requires access to technologies and hardware s

Description

Safran Landing Systems has an exciting opportunity for a Field Service Team Manager based in Mobile, Alabama.

Relocation assistance is not offered for this position.

In this role, you will lead a team of 7-10 Field Service Representatives while overseeing operational, administrative, and budgetary activities. The position is responsible for Part 21 Final Assembly Line (FAL) support activities at customer locations in Mobile, Charleston, Renton, Everett, and Little Rock.

The Mobile-based team provides direct support in Mobile and supplements local subcontractors at other FAL locations as operational requirements dictate. The role also oversees operational execution of Safran Landing Systems Part 145 Repair Station activities throughout the Americas.

This position combines customer leadership, operational management, people leadership, financial accountability, and facility management within both Part 21 and Part 145 environments.

Responsibilities

• Serve as the primary customer interface for FAL and field support activities, ensuring customer satisfaction and timely issue resolution.
• Lead Part 21 field support activities across customer Final Assembly Line locations and coordinate Mobile-based personnel and subcontractors to achieve customer commitments.
• Manage operational execution of Part 145 Repair Station activities throughout the Americas region.
• Resolve workload, resource, and priority conflicts while maintaining operational performance and customer support objectives.
• Lead employee performance management, coaching, development, cross-functional training, succession planning, compensation recommendations, and hiring activities in coordination with your manager.
• Ensure employees maintain required qualifications, authorizations, training, and customer site access.
• Promote a culture of safety, accountability, operational excellence, and continuous improvement.
• Ensure personnel are equipped with the required PPE and comply with all Health, Safety, and Environmental (HSE) requirements.
• Ensure compliance with FAA, EASA, customer, quality, and company requirements, including maintenance documentation and traceability records.
• Oversee tooling, calibration, equipment tracking, spare parts, consumables, logistics support activities, and Mobile facility operations.
• Manage vendor contracts, office services, purchase requisitions, invoice processing, and other administrative activities.
• Participate in annual budget planning and resource forecasting activities, manage departmental expenditures, and support achievement of operational and financial objectives.
• Develop and maintain KPIs and communicate performance results to leadership.

Job Requirements

Responsibilities

• Serve as the primary customer interface for FAL and field support activities, ensuring customer satisfaction and timely issue resolution.
• Lead Part 21 field support activities across customer Final Assembly Line locations and coordinate Mobile-based personnel and subcontractors to achieve customer commitments.
• Manage operational execution of Part 145 Repair Station activities throughout the Americas region.
• Resolve workload, resource, and priority conflicts while maintaining operational performance and customer support objectives.
• Lead employee performance management, coaching, development, cross-functional training, succession planning, compensation recommendations, and hiring activities in coordination with your manager.
• Ensure employees maintain required qualifications, authorizations, training, and customer site access.
• Promote a culture of safety, accountability, operational excellence, and continuous improvement.
• Ensure personnel are equipped with the required PPE and comply with all Health, Safety, and Environmental (HSE) requirements.
• Ensure compliance with FAA, EASA, customer, quality, and company requirements, including maintenance documentation and traceability records.
• Oversee tooling, calibration, equipment tracking, spare parts, consumables, logistics support activities, and Mobile facility operations.
• Manage vendor contracts, office services, purchase requisitions, invoice processing, and other administrative activities.
• Participate in annual budget planning and resource forecasting activities, manage departmental expenditures, and support achievement of operational and financial objectives.
• Develop and maintain KPIs and communicate performance results to leadership.

Skills & Requirements

• Bachelors degree in Engineering, Aviation, Business Administration, or related field; or equivalent experience.
• Minimum 5 years of aviation maintenance, repair, customer support, or field service experience, including leadership responsibility.
• Strong working knowledge of Part 21 manufacturing environments and Part 145 Repair Station operations.
• Experience supporting aerospace manufacturing, FAL, airline, MRO, or repair station environments.
• Ability to lead geographically dispersed teams, subcontractors, and multi-site customer support activities.
• Ability to read and interpret engineering drawings, maintenance manuals, and technical documentation.
• Strong leadership, communication, organizational, and decision-making skills.
• Experience managing budgets, operational expenditures, and administrative activities.
• Good knowledge of mechanical and hydraulic systems; landing gear experience preferred.
• Proficiency with Microsoft Office applications.
• Licensed A&P, AME, or equivalent certification preferred.
• Valid drivers license and ability to travel occasionally within the Americas and internationally.

But what else? (advantages, specific features, etc.)

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As an HSE Coordinator, youll contribute to meaningful projects that shape the future of aerospace.

This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Citizens, or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

What we offer:

• Competitive salaries• Paid holidays• Recognition programs• Comprehensive benefits• Retirement (401K) plans with employer match• Professional development opportunities• Tuition assistance• Over 300 career paths across global sites

Work Culture:

At Safran, we foster a respectful and inclusive workplace where diverse perspectives are valued. We support sustainable career journeys and encourage employees to explore multiple paths for growth. Collaboration is essential to our success, and we are committed to helping every team member thrive. We engage with our communities through educational programs, outreach initiatives, and career events, inspiring future talent to join our mission.

Safran Landing Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation on a case-by-case basis email [email protected]

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazines ""Worlds Best Companies 2025"" ranking.

Safran Landing Systems is the world leader in landing gear, wheels & brakes, and associated systems for civil and military aircraft and helicopters. We master the entire lifecycle of our products, from design and manufacturing through to maintenance. Did you know that every second, somewhere in the world, an aircraft lands using one of our systems?

Would you like to grow in an international, stimulating and supportive environment within a human-sized company? Join us! Become one of our 8,000 passionate employees worldwide.

Dont meet 100% of the requirements? Thats not a barrier for us. Above all, were looking for creative and committed people!

Locate your future workplace

Carbon Way, Comte de Boone KY 41094

Walton, Kentucky

Alabama United States

Copy Address

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families