Field Service & Support Engineer

Job Description

Your role

We're looking for a hands-on Field Service Engineer to support our customers across the UK, with a primary base at our customer centre in the Cheshire area. This is a varied role combining on-site support, tooling repair, preventative maintenance, and customer-facing technical expertise. You'll work across a wide range of assembly tooling-including pneumatic and DC electric tools-while also supporting bespoke projects and continuous improvement activities.If you enjoy problem-solving, working independently, and being the technical expert customers rely on, this role will suit you.

Your day-to-day

• Provide day-to-day technical support at a key customer site and additional UK locations.
• Diagnose, service, and repair assembly tooling (pneumatic, DC, and related systems).
• Carry out preventative maintenance and calibration activities.
• Support bespoke assembly projects and customer rework requests.
• Deliver product training and technical guidance to customers when required.
• Work closely with internal teams and Area Sales Managers to resolve application challenges.
• Promote company products, services, and solutions through strong customer relationships.
• Maintain awareness of competitor products and industry developments.

Your skills and experience

Essential:

• Mechanical and/or electrical engineering background (hands-on).
• Experience with assembly tooling (e.g. clutch, transducer, pulse tools).
• Strong fault-finding and problem-solving skills.
• Ability to work independently and manage your own workload.
• Good communication skills, including customer interaction and presentations.
• Comfortable working to deadlines and prioritising tasks effectively.
• IT literate beyond a basic level.
• Full and clean UK driving licence.

Desirable:

• ONC/HNC (or equivalent) in Mechanical or Electrical Engineering.
• Experience working within industrial or manufacturing environments.
• Knowledge of torque tooling systems and applications.
• Experience delivering customer training.

Personal Attributes

• Self-motivated and proactive.
• Customer-focused with a professional approach.
• Strong team player with good interpersonal skills.
• Flexible and adaptable to changing workloads and travel requirements.
• Positive attitude with a willingness to learn and develop.

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role is located in Cheshire and surrounding areas. UK-wide travel will be required.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers' equipment running. Innovation guides how we think and act - we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Maybelle Bryant

Apply now

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Desoutter is a leader in drilling and assembly solutions. Its products include pneumatic drills and screwdrivers, drilling solutions and assembly software. As this brand keeps pushing boundaries and reinventing industries, Desoutter feels confident in saying that quality is in its DNA. With global presence, the brand's innovations are found in 170 countries across the world. Desoutter not only provides solutions for present needs, but innovates for the future as well. Each product is adaptable, expandable and customized for each facility. Desoutter is a brand within Atlas Copco Group.

Visit the Desoutter website

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Employment type: Full-time

Job type: Remote

Posting End Date: 11/17/26

Functional area: Service

Legal Entity: Air Compressors and Tools Limited

Country/Region:

City / Province: Cheshire