Field Service Supervisor

About Us:

Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.

Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.

Job Summary:

Panelmatic Inc. is seeking a dedicated and skilled Field Service Lead to join our team. The Field Service Lead will be responsible for providing direct support to the Field Service Operations leadership team, as well as to the team of Field Service Technicians. The FS Lead will have primary responsibility for the training plan for onboarding Field Service Technicians, both in Panelmatic facilities and in the field. The FS Lead will also periodically supplement the Field Service Technician teams in the field, performing routine maintenance, troubleshooting, and installations of electrical systems and equipment.

Job Duties:

• Consult with Field Service management and other company leadership on hiring of new FS technicians, performance reviews, and development plans.
• Assign teams to upcoming Field Service projects, in cooperation with Project Management and Operations Management.
• Coordinate travel arrangements and per diem for FS Teams when necessary.
• Represent FS team in Site Coordination activities when necessary.
• Ensure timely completion of tasks and projects by the Field Service team.
• Support Factory Acceptance Testing (FAT) at Panelmatic locations.
• Ensure the completion and standardization of field service reporting, including maintenance reports and service records.
• Own and refine the training plan for new Field Service technicians, and support the training process as required.
• Assure compliance with Health, Safety, and Environmental policies of Panelmatic and FS Customers.
• Maintain inventory of tools and equipment and advise management team on replacement and upgrade needs.
• Perform periodic field work, including installation, maintenance, and repair of electrical systems according to company procedures.
• Perform other duties as assigned.