$100,000–$110,000 Per Year
Automation, Automation Engineering, Business Solutions, CNC (Computerized Numerical Control) Systems, Commissioning, Commissioning - Engineering, Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM), Customer Service Operations, Customer Support/Service, Documentation, Electricity, Equipment Maintenance/Repair, Identify Issues, Industrial Management, Machine Tool, Manufacturing Equipment, Manufacturing Systems, Microsoft Office, Multitasking, On Site Support, Problem Solving Skills, Process Improvement, Project Commissioning, Project Planning, Project/Program Management, Record Keeping, Robotics, Startup, System Integration (SI), System Start-Up, Technical Support, Technical Writing, Willing to Travel
Title: Field Service Supervisor - Installation
Location: Elk Grove Village, IL
Salary: $100k-$110k/yr
Benefits: Health, Dental, Vision, PTO, 401K
MUST HAVE: Ability to travel up to 30%
Summary:
This role is ideal for someone with experience supporting automated machinery, custom equipment, packaging systems, robotics, CNC equipment, or other high-speed manufacturing systems. You'll serve as the primary point of contact for customers while coordinating field service activities, installation projects, commissioning efforts, and technical support initiatives.
Job Duties:
- Manage equipment installation, commissioning, startup, and system integration projects from planning through customer acceptance
- Coordinate field service activities for automation equipment, custom machinery, packaging systems, robotic systems, CNC equipment, and high-speed production equipment
- Serve as the primary customer contact for service requests, troubleshooting, installation support, and technical issue resolution
- Lead installation planning including labor, tooling, equipment, documentation, and scheduling requirements
- Support machine integration, commissioning, validation, and startup activities at customer sites
- Coordinate field service technicians and third-party contractors during installation and commissioning projects
- Troubleshoot mechanical, electrical, automation, and equipment performance issues
- Prepare service quotations, parts proposals, and project documentation
- Maintain installation records, commissioning reports, service documentation, and technical manuals
- Drive continuous improvement initiatives related to field service, equipment installation, commissioning processes, and customer support operations
Qualifications:
- Experience in field service, equipment installation, commissioning, machine integration, or industrial project management
- Background supporting automation equipment, custom machinery, packaging equipment, robotic systems, CNC machinery, or high-speed manufacturing systems
- Strong troubleshooting skills involving mechanical systems, industrial equipment, and automated machinery
- Experience coordinating customer-facing installation and commissioning projects
- Strong communication and customer relationship management skills
- Ability to manage multiple installation, integration, and service projects simultaneously
- Proficiency with Microsoft Office and business software systems
- Ability to travel up to 30%
We welcome candidates with experience in:
- Field Service Management
- Installation Management
- Commissioning Engineering
- Automation Engineering
- Machine Tool or CNC Equipment Support
- Packaging Machinery
- Robotics and Automated Systems
- Industrial Equipment Service
- Manufacturing Equipment Integration
- Custom Machinery and Special Machines
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
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Sterling Engineering, Inc.
Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:
- Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.
- Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.
Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.
500 to 999 employees
Staffing/Employment Agencies
http://www.sterling-engineering.com