Field Service Specialist

Job Description

Field Service Specialist

Requisition ID: 4357

Job Location: Field St Marys (Australia), St Marys - Australia

Category for Job Posting: Service and Support

Job Type for Job Posting: Full Time

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About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people \u2013 and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

Are you passionate about agricultural machinery and motivated by solving complex technical challenges? Do you enjoy working hands-on with advanced ag\u2011tech while building strong relationships in the field?

We're seeking an experienced Field Technical Specialist to provide in\u2011field technical support to dealerships and distributors across Australia. This role plays a critical part in supporting our tractor range through expert diagnostics, guidance, and practical solutions.

If you thrive on problem-solving, enjoy collaborating with others, and want to support innovation in agricultural technology, this could be the role for you.

We welcome applications from candidates based anywhere in Australia.

Key Responsibilities

• Provide hands-on technical support to authorised dealers and distributors, investigating and resolving complex technical issues in the field across Australia
• Conduct dealer and customer site visits to ensure efficient and effective resolution of technical concerns
• Coach and mentor dealer technical teams to build product knowledge and diagnostic capability
• Prepare clear, detailed technical field reports to support issue tracking and escalation
• Identify recurring product or system issues and provide actionable feedback to improve product performance and customer satisfaction
• Collaborate with technical and training specialists across the business, including:
• Administering THD requests and contributing to Level 1 technical training materials
• Supporting and driving product improvement programs within the market
• Promoting effective use of technical support applications and digital platforms

Experience Required

• Trade qualification in an industrial maintenance\u2013related field
• Minimum 3\u20135 years' relevant technical experience, ideally within agricultural, construction, or heavy equipment environments
• Strong technical capability across mechanical, electrical, and/or hydraulic systems
• Proven diagnostic skills with modern electronic and hydraulic systems
• Excellent interpersonal and communication skills, with the ability to work closely with dealers and customers
• Strong analytical and problem-solving mindset
• Self-motivated with effective time management and organisational skills
• Resourceful, adaptable, and resilient under pressure
• Competent using the Microsoft Office suite
• Willingness to travel across Australia frequently

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Opportunity to develop your skills in a dynamic environment
• Competitive base salary and performance incentives
• Tool of trade car
• Retail discounts
• Paid parental leave
• Novated leasing

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