Field Service Specialist - Ion Chromatography

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We're currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across a territory that includes New York City and Boston, ideally based in the Long Island, NY area.

What You'll Do

As a Metrohm Field Service Specialist, you'll be the face of our Ion Chromatography Service team-providing technical support and on-site service that keeps our customers' instruments running at peak performance.

You will:

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.

• Support customers both on-site and remotely (via phone, email, Teams).

• Partner with Process Analytics teams to support IC instruments in advanced process systems.

• Manage a dynamic schedule across a multi-state territory.

• Build strong customer relationships through expert service and communication.

• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

Territory

This role covers the greater NYC and Boston areas, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.

• 2-4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation.

• Excellent troubleshooting and communication skills.

• Strong time management and the ability to work independently.

• Willingness to travel extensively throughout the territory and occasionally outside the region.

Bonus Points For:

• Previous experience traveling for field service work.

• Familiarity with process-based IC applications.

Why Metrohm USA?

At Metrohm, we combine world-class technology with a people-first culture. You'll have the tools, training, and team support to succeed-and the opportunity to make a meaningful impact in labs and industries across the country.

Benefits That Work for You

Eligible employees enjoy a comprehensive benefits package, including:

• Medical, dental & vision coverage

• Company-paid life & disability insurance

• 401(k) with company match

• Tuition reimbursement

• Paid vacation, sick, personal, and holiday time

• Supportive, growth-oriented team culture

Other Requirements

• Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).

Learn more and apply

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Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We're currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across a territory that includes New York City and Boston, ideally based in the Long Island, NY area.

What You'll Do

As a Metrohm Field Service Specialist, you'll be the face of our Ion Chromatography Service team-providing technical support and on-site service that keeps our customers' instruments running at peak performance.

You will:

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

Territory

This role covers the greater NYC and Boston areas, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2-4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.

Bonus Points For:

• Previous experience traveling for field service work.
• Familiarity with process-based IC applications.

Why Metrohm USA?

At Metrohm, we combine world-class technology with a people-first culture. You'll have the tools, training, and team support to succeed-and the opportunity to make a meaningful impact in labs and industries across the country.

Benefits That Work for You

Eligible employees enjoy a comprehensive benefits package, including:

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth-oriented team culture

Other Requirements

• Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).

Learn more and apply