Business Development Resources (BDR) is the premier provider of business training and coaching services to HVAC, plumbing, and electrical contractors. Our mission is simple: empower our clients with the tools, systems, and strategies they need to build profitable, sustainable businesses.We're currently looking for a Field Service Software Integration Specialist to join our team! If you're passionate about technology, enjoy problem-solving, and thrive on helping service-based businesses streamline their operations, this could be the perfect opportunity for you.Job Title: Field Service Software Integration SpecialistDepartment: Profit CoachLocation: Remote (with required travel for client visits and training events)Work Hours: 7:00 am to 4:00 pm, Monday through Friday (with some evenings, weekends, and overnight travel as needed)Compensation: $75,000 to $90,000 annually, depending on experienceBenefits:401(k) with employer 3% matchingMedical insurance provided with minimal employee contribution (with HRA)Supplemental insurances availableEmployer-provided life insurance/AD&DEmployee Assistance Program (EAP)3.08 hours of PTO accrued biweekly6 paid holidaysPrimary Job FunctionThe Field Service Software Integration Specialist is responsible for implementing, configuring, and supporting field service management software solutions for BDR clients in the home service industries (HVAC, Plumbing, Electrical). This role ensures smooth deployment, effective training, and long-term adoption of platforms such as ServiceTitan, FieldEdge, and Zuper to drive efficiency, profitability, and client success.Daily DutiesImplement and configure field service software based on BDR best practicesIntegrate new software tools with clients' existing systems and processesConduct system testing, troubleshooting, and validation before go-liveDeliver engaging onsite and virtual training for office staff and field teamsProvide ongoing technical support and resolve software-related issuesDevelop and maintain user guides, training materials, and documentationAnalyze client workflows to identify process improvements and efficienciesPartner with internal teams to communicate feedback and recommend enhancementsSupport sales and onboarding efforts by demonstrating software solutions to prospective clientsMaintain accurate records of configurations, trainings, and client interactionsPrepare performance reports to track software adoption and client satisfactionPreferred QualificationsBachelor's degree in Business, Accounting, or Information Technology (or equivalent experience)2+ years of experience in software implementation or field service technologyHands-on experience with ServiceTitan, FieldEdge, and/or ZuperStrong understanding of home service operations (HVAC, Plumbing, Electrical)Excellent communication, presentation, and active listening skillsStrong organizational skills and attention to detailAbility to travel for client training, implementations, and eventsProficiency in Microsoft Outlook, Word, Excel, and PowerPointCommitment to client success, teamwork, and continuous learningWhy Work for Us?Average employee tenure of over 7 years - we're a great place to build your career!A passionate, collaborative team dedicated to helping clients succeedClear opportunities for growth, including advancement into Senior Specialist, Implementation Manager, or Product Specialist rolesCaring leadership and a culture built on respect, learning, and innovationAccess to certifications and professional development opportunitiesA professional yet supportive and fun work environment WE ARE A 100% DRUG-FREE AND TOBACCO-FREE EMPLOYERCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.