Field Service Operations Manager

Field Operations & Project Execution Crew Dispatching & Coordination: Schedule, dispatch, and manage teams of field service technicians, supervisors, and commissioning engineers for daily and long-term project site assignments. Team Development & Business Management Mentorship & Training: Build continuous learning and training pathways to upskill technical field staff, supporting them in gaining advanced electrical certifications.

Power Solutions Group (PSG) is a premier provider of complete lifecycle power solutions. We specialize in engineering, automation, and technical field services for low, medium, and high-voltage electrical infrastructure. From critical testing and commissioning to emergency repairs and routine maintenance, we keep our industrial, commercial, and utility clients safely powered. We are seeking a dynamic and safety-focusedField Service Operations Manager to lead our field service engineering and technician teams. In this role, you will bridge the gap between high-level project management and hands-on site execution. You will hold full operational accountability for resource scheduling, safety enforcement, technical quality, and exceptional client satisfaction across your designated territory. Field Operations & Project Execution Crew Dispatching & Coordination: Schedule, dispatch, and manage teams of field service technicians, supervisors, and commissioning engineers for daily and long-term project site assignments.Lifecycle Delivery: Oversee end-to-end technical field services, managing timelines for projects ranging from routine testing to large utility installations and emergency repairs.Resource Optimization: Maintain and optimize the master operational schedule to maximize resource allocation, balance labor capacity, and control project overtime.Technical Oversight: Interpret complex engineering drawings, work instructions, and switchgear/substation schematics to guarantee flawless execution in the field. Technical Quality & Safety Enforcement Safety Culture Leadership: Actively champion a zero-harm safety culture, enforcing strict compliance with OSHA, NFPA 70E, and company-specific health and safety policies.Compliance & Standards: Ensure all field testing and service procedures adhere to industry-leading technical regulations (e.g., NETA testing standards).Asset Readiness: Supervise the upkeep, calibration, and overall safety compliance of critical field tools, PPE, and technical diagnostic equipment. Client & Cross-Functional Alignment Customer Relationships: Serve as a primary point of contact for operational execution, handling client escalationssmoothly and maintaining excellent service satisfaction.Cross-Functional Collaboration: Partner closely with internal project managers, design engineers, production teams, and sales to keep projects running efficiently.Sales Support: Assist the quoting and estimation teams by reviewing incoming project specifications to ensure operational feasibility and realistic timelines. Team Development & Business Management Mentorship & Training: Build continuous learning and training pathways to upskill technical field staff, supporting them in gaining advanced electrical certifications.Process Improvement: Analyze key performance data and operational metrics to eliminate inefficiencies and drive lean process improvements across field workflows.