Field Service Manager - Steam Turbines

Job Title: Field Service Manager - Steam Turbines

Department: Field Service Operations
Employment Type: Full-Time

Job Purpose

The Field Service Manager is responsible for overseeing all field service operations related to steam turbine maintenance, repair, and overhauls. This role leads a team of Technical Field Service Advisors, Turbine Mechanics, and third-party contractors, ensuring projects are delivered on time, within budget, and to the highest quality and safety standards.

The role is a critical link between operations, supply chain, and the customer - responsible for client communication, strategic planning, and driving service growth.

Roles & Responsibilities

Operations & Project Management

• Plan, coordinate, and schedule all field service and overhaul projects, ensuring adherence to timelines and budgets.
• Serve as the primary point of contact for all field service activities and maintain strong client relationships.
• Deliver high-quality service solutions to maximize customer satisfaction and drive repeat business.
• Prepare regular daily and final reports on field service activities, including project status, performance metrics, and customer feedback.
• Maintain accurate documentation including work orders, service reports, and equipment manuals.

Team Leadership & Development

• Recruit, train, and manage a skilled team of technical field service advisors, turbine mechanics, and support staff.
• Lead, mentor, and provide guidance and support to field service personnel.
• Provide comprehensive training on steam turbine operation, maintenance, repair, safety protocols, and customer service.

Compliance, Safety & Quality

• Responsible for legal and regulatory compliance, including obtaining necessary licenses and permits to operate across different states.
• Ensure compliance with HSE and industry-specific regulations and standards.
• Develop and implement robust health, safety, and environmental (HSE) protocols to ensure team well-being.
• Ensure proper use of Personal Protective Equipment (PPE) and enforce safety measures at all job sites.
• Implement quality control measures for disassembly, reassembly, and FME (Foreign Material Exclusion).

Supply Chain & Inventory

• Ensure Supply Chain Management processes and procedures are in place and followed to meet operational demands.
• Ensure adequate inventory management to minimize disruption and maintain quality of service.

Competencies & Skills

• Strong Sales & Strategic Orientation
• Proven experience managing both Union and Non-Union crews
• Expert ability to troubleshoot Steam Turbines
• In-depth knowledge of turbine maintenance, repair, and overhauls
• Class A Contractor License holder OR meets criteria for licensing
• Stakeholder Management and Cross-functional Team Leadership
• Cognitive Agility and Strong Decision-Making Skills
• Leadership & Team Development
• Agile Mindset and Ability to Drive Change

Knowledge Required

• Strong knowledge of Industrial Product portfolio, especially in Rotating Equipment / Power Plant domain (preferably Steam Turbines)
• Knowledge of Business & Sales Processes and Methods
• Understanding of business/industry trends, emerging market trends, customer behavior, and competitor landscape
• Proficiency in MS Office and analytical tools
• Techno-commercial understanding of Sales portfolio
• Knowledge of Spanish language is a strong advantage

Experience Required

• Minimum 10 years of direct experience in Field Service within rotating equipment / power generation / steam turbines.