Field Service Manager

We are seeking an Experienced Field Service Manager to oversee a large team of Heavy Equipment Field Mechanics in Raleigh, NC. The Field Service Manager will supervise a team of 50 employees including field service supervisors and Field Technicians tasked with repairing construction and equipment. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.

Responsibilities:

• Oversee field and shop repairs including closing work orders.
• Review financial statements
• Process invoices and collect customer payment
• Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
• Review and evaluate all work orders for accuracy
• Negotiate and settle customer and internal service disputes
• Control and evaluate department P & L, including capital expenditures
• Interact with other department employees and promote a team environment
• Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
• Monitor and schedule for technician training to stay current with technology
• Complete performance reviews
• Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager

Qualification

• Strong organizational and customer service skills
• Exceptional time management skills, and the ability to prioritize and complete all tasks required.
• Should have a minimum of 5 years’ experience previously working in a management capacity in the heavy-duty diesel repair industry.
• Must have excellent verbal and written communication skills
• Must have strong customer service skills
• Strong computer skills

Compensation:

• $100k - $120k/year, salary range depends on experience and qualification.
• Benefits available after 90 days and include Medical, Dental Vision, Life Insurance, STD & LTD, 401k, PTO, Paid holidays,company vehicle with gas card and Paid OEM Training.
• Stable, long-term career opportunity.
• Supportive team environment with opportunities for advancement.
• Modern facility and well-maintained equipment.

Shift:

Day shift, 7:00 am – 5:00 pm Monday – Friday.