Field Service Manager

Location: 100% Travel

Department: DEPTEC

The Opportunity

The Field Service Manager provides strategic leadership and operational oversight for all field service activities across multiple technical disciplines. This role is responsible for managing service teams, optimizing processes, ensuring compliance, and driving customer satisfaction. The Field Service Manager combines strong leadership with business acumen to deliver safe, efficient, and high-quality service while meeting financial and operational goals.

What you will do?

• Lead, coach, and develop field service supervisors and technicians to build a high-performing team.
• Implement workforce planning, succession strategies, and performance management programs.
• Oversee scheduling, resource allocation, and execution of service projects across multiple sites.
• Ensure adherence to timelines, budgets, and quality standards.
• Serve as the senior point of contact for escalated service issues and client concerns.
• Build and maintain strong relationships with customers, vendors, and internal stakeholders.
• Manage departmental budgets, monitor costs, and identify opportunities for cost savings.
• Track KPIs and ensure profitability of service operations.
• Enforce strict compliance with OSHA, NFPA, and company safety standards.
• Conduct audits and implement corrective actions as needed.
• Identify operational inefficiencies and implement best practices.
• Drive continuous improvement initiatives to enhance service delivery and customer experience.
• Prepare and present operational reports, including performance metrics, financial summaries, and improvement plans.
• Use data-driven insights to guide decision-making and strategic planning.

Required Qualifications

• Bachelor’s degree required in Business Administration, Engineering, Project Management, or related field.
• Master’s degree preferred for advanced leadership roles.
• 7+ years in field service operations, including 3+ years in a supervisory or managerial role.
• Experience managing multi-disciplinary teams and large-scale service projects.
• Strong leadership and team-building capabilities.
• Advanced knowledge of service operations and project management principles.
• Financial management and budgeting expertise.
• Excellent communication, negotiation, and conflict resolution skills.
• Proficiency in service management software and Microsoft Office Suite.

How we support you

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

• Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
• Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
• Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
• Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
• Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
• Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
• Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact

talent_acquisition@integra.com