**Company Overview: **Chesterfield Awning Company (“Chesterfield”) is full-service fabric and metal structure manufacturer and installer based in South Holland, Illinois, serving Chicagoland and more broadly the Midwest since 1958. The company offers a comprehensive array of shading and canopy solutions — from residential and commercial awnings to retractable awnings, aluminum awnings, patio covers, pergolas, standing seam and custom-fabric structures — all designed, manufactured, and installed in-house. The company also offers repair, maintenance, storage, and cleaning services. Chesterfield has a rich history and culture in considered a leading player in the Chicagoland area, well-known for its quality customer service, craftsmanship, and ability to execute on complex projects.
**Position Overview: **Field Service Installer
Job Type & Schedule:
- Full-time, hourly
- Schedule: Monday – Friday between 6am – 2pm; with flexibility in shift based on client demands (e.g., starting at 5am or ending later in day to meet client needs)
**Location & Travel: **
- **Primary service area: **South Holland, IL 60473
- **Travel expectations: **Daily local travel to job sites largely within a 50-mile radius of Chicago (with some projects expanding beyond 100 miles) with company vehicle provided
**Job Summary: **Chesterfield’s Field Service Installer is the face of the company on-site, responsible for the full lifecycle of an awning installation — final field measurements, installation, takedown, and repair/maintenance of fabric and metal structures, including retractable motor systems. The Field Service Installer will need to have balanced experience of hands-on trade skills, customer-facing professionalism, and an intellectual curiosity that enables real-life problem-solving capabilities. Field Service Installers will be provided with company vehicles, tools and equipment to perform daily activities. The working conditions and physical demands for this job do require working in varying weather conditions, lifting/carrying materials, climbing ladders, and managing through unknown jobsite variables. Field Service Installer is expected to handle customer questions and concerns professionally, de-escalate issues, leave a positive impression, and dress in clean work-appropriate attire.
Key Responsibilities
- Perform final on-site measurements to confirm specifications before fabrication/installation
- Install fabric and metal awning structures (fixed and retractable) at commercial and residential sites
- Take down/ remove existing awning structures as needed
- Diagnose and repair fabric, frame, and hardware issues
- Service and repair retractable motor systems (electrical/mechanical troubleshooting)
- Work safely at height using ladders and lift equipment
- Interpret job specs, drawings, or verbal instructions and execute accurately
- Identify and solve on-site problems that don't match the original plan (field conditions, structural obstacles, etc.)
- Communicate directly with customers on-site — set expectations, explain work performed, answer questions
- Maintain service vehicle, tools, and equipment
- Complete job documentation (work orders, photos, measurements, time tracking)
- Follow all safety protocols (ladder safety, fall protection, tool handling)
- Drive company vehicle to and from job sites or other supplies for materials pick up and drop off
- Basic computer skills including interacting with software solutions such as customer relationship management software, business email, etc.
Required Qualifications
- Experience with field measuring and interpreting specs/blueprints
- Experience building, installing, or repairing structures (construction, awnings, signage, or similar trades)
- Comfortable working on ladders and at heights
- Basic mechanical/electrical aptitude (for motor/retractable system repair)
- Strong critical thinking — able to follow instructions and adapt when field conditions differ from plan
- Valid driver's license with clean driving record
- Ability to lift 50 lbs. and work in varied outdoor conditions
Preferred Qualifications
- Prior awning, deck, siding, & flooring, general contracting, or similar trade experience
- Experience with retractable/motorized systems specifically
- OSHA safety certification or willingness to obtain
- Fluent in English (at a minimum, conversational)
- Bilingual (if relevant to service area)
Compensation & Benefits
- Chesterfield strives to provide a competitive compensation package to attract and retain talent, including base pay and competitive benefits package
- Benefits: Health, PTO, 401k Retirement Plan with Company Match, and More
Education/Certification Requirements
- High school diploma/GED baseline
- Trade school or apprenticeship a plus
- State driver license required
- Other licenses (optional)
You should be proficient in:
- Service
- Drywall Installation
Machines & technologies you'll use: