Roles & Responsibilities: Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus · Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals · Documents, maintains, upgrades or replaces hardware and software systems · Communicating clearly in written and verbal form · Accepting and delivery of all service calls assigned · Completing all administrative tasks associated with each call · Responsible for control and return of assets and inventory · Other duties may be assigned to meet business needs · Installing wires and cables as well as splice wires or cables · Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met · Backup tape replacement · Executive support · Handling procurement · Support rest of the locations in country remotely if required. Proficiency in desktop support including knowledge of current Windows operating systems · Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix · Backup & restore of OS and Data · Procurement of Hardware, Maintaining the assets and Hardware spare stock · Hands on Audio/Video conferencing experience · Experience in performing asset refresh · Experience in network trouble shooting · Basic knowledge of windows Active directory and group policies · Ability to lift and or move various computer equipment and ladder up to 30 kg.