Symmetrio is recruiting a full-time Field Service Engineer for our client, a medical device company specializing in proton therapy systems for cancer treatment. This role will provide technical support and service for proton therapy equipment and related clinical systems at customer sites.
The ideal candidate will have a strong electrical, mechanical, or technical background and enjoy troubleshooting complex equipment in a customer-facing environment. They will be responsible for equipment operation, preventive and corrective maintenance, system troubleshooting, repairs, testing, documentation, and customer support.
This is a full-time position offering a competitive compensation and benefits package. More than 40 hours per week is often required.
Must be able to work flexible shifts, nights, weekends, and holidays; travel domestically and internationally as needed.
Responsibilities
- Operate, troubleshoot, test, and maintain proton therapy systems and related equipment at customer sites.
- Provide on-site technical support, including preventive maintenance, corrective maintenance, repairs, and post-service testing.
- Troubleshoot electrical, mechanical, software, instrumentation, control, and system interface issues to restore equipment performance.
- Monitor daily system operation and treatment performance, identify potential issues or improvements, and communicate system status to customers and internal teams.
- Support complex clinical and technical systems, including motion control systems, CT scanners, X-ray and radiological equipment, and robotic systems.
- Ensure equipment and systems perform according to specifications and meet required quality, technical performance, compliance, and customer satisfaction standards.
- Maintain equipment and systems according to established preventive maintenance schedules.
- Diagnose equipment issues and perform necessary repairs and corrective actions.
- Document service interventions, equipment issues, complaints, performance metrics, and corrective actions in accordance with facility, quality, and FDA requirements.
- Maintain service tools, calibrated equipment, on-site spare parts, inventory, and other materials required for field support.
- Monitor key performance indicators, including system uptime, throughput, and customer satisfaction.
- Develop and maintain technical knowledge of system software, control systems, electrical systems, vacuum systems, water-cooling systems, and related hospital infrastructure.
- Maintain a safe and organized working environment while following all applicable safety and regulatory procedures.
- Provide a high level of customer service while working independently and collaborating with internal technical and service teams.
- Perform additional duties as assigned by service management.
Requirements
- Bachelor’s degree in Engineering, Physics, or a related technical field preferred, or 4–6+ years of relevant technical experience, including military electronics, mechanics, or similar technical experience.
- Strong electrical/electronic and mechanical troubleshooting abilities.
- Experience working with computer interfaces, instrumentation, and control systems.
- Strong computer troubleshooting and debugging skills.
- Knowledge of computer networks and networking techniques.
- Experience troubleshooting complex equipment and performing technical data analysis.
- Understanding of imaging systems and related technologies.
- Experience with radiation therapy equipment or proton therapy systems is preferred.
- Experience with medical physics, dosimetry hardware, or dosimetry software is a plus.
- Familiarity with PLCs, sensors, electric motors, regulation loops, drivers, high- and low-voltage equipment, cooling systems, cryogenics, and vacuum systems is a plus.
- Experience repairing, maintaining, or operating large mechanical or electromechanical systems is preferred.
- Ability and willingness to quickly learn complex equipment, including system software, control systems, user interfaces, electrical systems, vacuum systems, cooling systems, and related infrastructure.
- Strong interest in new technology and continuous technical learning.
- Self-motivated and comfortable working with minimal supervision in a customer-facing environment.
- Detail-oriented with strong follow-through and problem-solving skills.
- Strong communication, teamwork, and customer service skills.
- Ability to work effectively under pressure.
- Ability and willingness to work flexible shifts, including nights, weekends, and holidays, sometimes with limited notice.
- Ability to travel domestically and internationally for extended periods as required.
- Ability to climb ladders and stairs at heights of up to 20 feet and lift, carry, push, or pull up to 50 lbs.
- Ability to safely work around radiation-producing equipment, high magnetic fields, high-voltage equipment, compressed and liquefied gases, and other potentially hazardous equipment and materials.
- Must be able to comply with all applicable corporate, customer, regulatory, and safety procedures.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401K, IRA)
- Paid Time Off (Vacation, Sick, & Public Holiday)