We are seeking an experienced Field Service Engineer to support the installation, commissioning, start-up, troubleshooting, and optimization of industrial machinery at customer facilities throughout North America and internationally. This is a hands-on engineering role that requires technical expertise in industrial automation, PLCs, electrical and mechanical systems, and machine controls. The ideal candidate can independently diagnose complex equipment issues, interpret technical drawings and PLC programs, implement updates, and recommend engineering solutions to improve machine performance and reliability. Working directly with customers and collaborating with mechanical engineers, you will play an important role in equipment optimization, continuous improvement, and customer satisfaction. This position is best suited for a Field Service Engineer with a background in industrial automation, controls, or robotics—not a general maintenance technician.
RESPONSIBILITIES
- Lead equipment installation, commissioning, start-up, and troubleshooting at customer facilities.
- Diagnose complex electrical, mechanical, pneumatic, and controls-related issues and implement effective solutions.
- Read, interpret, troubleshoot, and update PLC programs, including Siemens, Allen-Bradley, and Mitsubishi systems.
- Provide technical expertise for industrial automation, machine controls, and equipment performance optimization.
- Perform equipment inspections, preventative maintenance, system modifications, and operational improvements.
- Provide advanced technical support and training to customers and other service personnel.
- Collaborate with mechanical engineers to identify design improvements and provide field feedback, including redline drawings and recommended modifications.
- Document service activities, technical findings, equipment modifications, and recommendations.
- Identify opportunities for spare parts, equipment upgrades, and process improvements.
- Provide on-call technical support and respond to urgent customer issues as required.
REQUIREMENTS
- Associates or Bachelors Degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Controls Engineering, or a related technical field preferred.
- 3+ years of experience in field service engineering, industrial automation, controls, or commissioning of complex industrial equipment.
- 2+ years of experience with mechanical design, machine structures, mechanisms, or equipment modifications.
- Strong understanding of industrial electrical, mechanical, and pneumatic systems.
- Demonstrated ability to interpret electrical schematics, mechanical drawings, and pneumatic diagrams.
- Hands-on experience reading, troubleshooting, and implementing updates to PLC programs, preferably Siemens, Allen-Bradley, or Mitsubishi.
- Specialized expertise in at least one area: industrial controls, PLCs, robotics, automation, or mechanical machine design.
- Ability to independently troubleshoot complex technical problems and recommend engineering solutions.
- Strong customer-facing, communication, documentation, and problem-solving skills.
- Proficiency with Microsoft Office
WORK REQUIREMENTS
- Extensive domestic and international travel to customer facilities, including extended trips as required.
- Flexibility to travel on short notice, including weekends and holidays.
- Availability for on-call technical support, including occasional emergency responses.
- Ability to work in industrial manufacturing environments, access equipment in confined spaces, climb ladders, operate lifts when qualified, and lift up to 50 pounds.
- Ability to travel to customer locations in North America, including Canada and Mexico.
WORK ENVIRONMENT
- This role primarily involves working on manufacturing shop floors and directly with industrial machinery
- Candidates should be comfortable working in active industrial environments with varying temperatures, noise levels, and physical conditions
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