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Field Service Engineer - New York/Long Island

Canon Medical Systems USA Inc

  • Long Island, NY
  • 30+ days ago

    Highlights

    Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools. Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.

    Numbers & Facts

    LocationLong Island, NY

    Description

    • Install medical imaging equipment effectively and efficiently.
    • Completion of installation quality checklist.
    • Perform PM inspections per equipment specifications and standards.
    • Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
    • Maintain all assigned assets per company P&P.
    • Improve personal productivity by enhancing product knowledge through formal and on the job training.
    • Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
    • Answer technical and applications questions.
    • Capable of installing multiple products in one modality.
    • Maintain excellent customer relations.
    • Maintain accurate and complete documentation.
    • Perform and document FDA testing on assigned products.
    • Keep current with latest technical developments in multiple product lines.
    • Support field service operations with technical knowledge on multiple product lines.
    • Install and maintain equipment in multiple product lines.
    • Demonstrate expertise in multiple products in 1 modality.
    • Develop a higher level of troubleshooting and analytical skills.
    • Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
    • Plans own workload.
    • Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
    • Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
    • Position duties involve making frequent decisions and frequent recommendations.
    • Develop service-selling skills.
    • Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
    • Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
    • Escalates technical issues and inquiries, as needed.
    • Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
    • Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
    • Contributes to and generates knowledge articles per P&P.

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