The Bradbury Co., Inc. is recognized around the world as the leader in quality roll forming solutions. We are a family-owned company located in Moundridge, KS. Our headquarters in employs around 350 employees. Join our team!
SUMMARY
Perform support functions for equipment installation start-ups, warranty visits, and upgrades at customers' facilities. Will work with various departments while on-site for completion and equipment sign-off. Company-paid travel is required for a minimum of 75% of the time for projects.
ESSENTIAL FUNCTIONS
- Travels for field service and warranty issues to customer sites
- Assists Technicians with projects when not traveling
- Works with customer personnel to gain approval of the equipment in the customer's plant
- Works with the customer personnel to complete operator and maintenance training in the customer's plant
- Completes testing or repairs of equipment with budgeted hours and timeline in mind
- Review manuals and spare parts lists with customers
- Ensure safety protocols are followed so there are zero lost time accidents
- Follows department standards and guidelines
- Contributes to meeting the annual Customer Services sales goal
- Directly accountable for managing self and leading others towards the advancement of our Vision, Mission and Values & Beliefs
SKILLS & ABILITIES REQUIRED/PREFERRED
- Skilled and Experienced in operating Microsoft Office Suite of Products and Syteline ERP system
- Mechanical, Electrical, and Hydraulic/Pneumatic skilled knowledge and experience
- Knowledge of reading Foundation, Hydraulic, Pneumatic, and General Arrangement drawings and answering questions
- Skilled in the Process Flow of remote troubleshooting
- Strong verbal and written communication skills
- Takes the lead in the completion of issues
- Skilled and Experienced to collaborate with a Cross Functional Team within The Bradbury Group
- Knowledge and Experience to discern what is right and fair for the long-term success of a Customer Relationship
- Skilled and a Leader in using mechanical prints to troubleshoot
- Ability to communicate with Bradbury vendors
- Knowledge of domestic and international shipping
- Skilled at navigating customer service equipment books
- Fully understand and be able to instruct Test Technicians I & II on operator controls and equipment operation
- Ability to negotiate with customers when and where it is required, with Bradbury's best interest in mind and to bring a fair and reasonable resolution to our customers
EDUCATION/TRAINING REQUIRED/PREFERRED
- Prefer formal industrial-related training - machining, electrical, mechanical, fluid power, controls, and/or industrial machine maintenance
TRAINING
- For a period of 3-9 months, training will take place at headquarters in Kansas. Training will consist of time learning our equipment, systems, processes, and procedures under the guidance of experienced employees.
OTHER COMPETENCIES & REQUIREMENTS/PREFERENCES
- Technical Capacity
- Ethical Conduct
- Communication Proficiency
- Results Driven
- Initiative
- Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Willing to learn new concepts and skills.
- Self-starting personality
- Prefer previous assembly or repair experience with rollforming, FMS, leveling, and coil processing equipment
- Must be willing and able to travel for extended periods of time (domestic and international) 75% of the time, and up to 100% of the time
- Directly responsible for maintaining a valid driver's license with the ability to rent vehicles and drive Bradbury Company vehicles for work-related travel
- Directly responsible for maintaining a valid passport
PHYSICAL REQUIREMENTS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- This position is very active and requires bending, kneeling, stooping, crouching, crawling, twisting, and climbing all day.
- The employee must lift and/or move 10-20 pounds constantly, frequently lift and/or move 20-50 pounds and occasionally exert (pushing/pulling) 50-100 pounds of force.
BENEFITS
Competitive salary with annual performance evaluations
Health Insurance
Health, dental, vision, and prescription drug insurance
No Waiting Period
Coverage starts on the first of the next month following day 1 of employment
Company-Paid Life Insurance
Roth & 401(k) + Company Match
PTO
All new hires start with 80 hours of PTO on day 1
Paid Holidays
Safety Shoe Allowance of $175/yr
Tuition Reimbursement
Reduced Fee Child Care at Cradle to Crayons in Moundridge, KS