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Field Service Engineer (Medical)

ESCO Lifesciences Group

  • Horsham, Pennsylvania
  • 30+ days ago

    Highlights

    This role requires superlative customer -facing skills, and being adept in hands-on problem solving, providing technical support & training, manage schedule & inventory, provide design feedback, and a sense of adventure to travel & discover new things. JOB PURPOSE: The Field Service Engineer is responsible with ensuring that our customers have a superior experience with our IVF Medical products.

    Numbers & Facts

    LocationHorsham, Pennsylvania

    Description

    JOB PURPOSE: The Field Service Engineer is responsible with ensuring that our customers have a superior experience with our IVF Medical products. This role requires superlative customer -facing skills, and being adept in hands-on problem solving, providing technical support & training, manage schedule & inventory, provide design feedback, and a sense of adventure to travel & discover new things. This role will also assist with sales and introduce consumables from our partners Allwin when customer-facing within IVF clinics and territories in the US.

    Job Requirements:
    • 85% travel across US,(occasional International) to install, test, service, and market our products.
    • Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
    • Support our sales team on technical inquiries, and able to offer the most suitable products.
    • Provide product and service training so customers are confident with our products.
    • Inspect and test the products in warehouse prior to shipment, for smooth installation.
    • Organize and identify inventory of replacement parts and order stock, to ensure smooth operations.
    • Maintain a complete service log to keep track on service issues.
    • Communicate directly with factory, issue Defect Reporting Form, and track parts shipment.
    • Analyze and quote proper replacement parts. Manage, send, and keep track of ordered parts.
    • Perform and/or supervise hands-on installation, preventive maintenance, and rectification.
    • Attend trade shows to assist in selling IVF medical equipment and Allwin consumables based on technical knowledge and field experience.

    Requirements:
    • Bachelor’s degree in biomedical, electrical or mechanical engineering.
    • Knowledge of life science applications and laboratory equipment.
    • Possess valid US passport, driver’s license, and credit card for traveling.
    • Being able to lift 50+ pounds.
    • Able to work in a team-based environment and help other team members in need.
    • Able to pass the substance and background check.

    Benefits:
    • Medical, dental and vision insurance.
    • Employer paid short term disability.
    • Employer paid life insurance.
    • Paid time off.
    • 401k match.

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