Field Service Engineer

The Field Service Engineer is responsible for the installation, repair, retrofitting, deinstallation, and training of industrial equipment. The role requires providing high-level technical support, including troubleshooting complex system issues, performing in-depth diagnostics, and offering tailored solutions to ensure optimal system performance and reliability for customers. This involves analyzing technical problems, identifying root causes, and implementing effective repairs or adjustments to maximize equipment uptime.

The engineer will work closely with customers to ensure that all systems are running efficiently, meeting operational standards, and delivering long-term reliability.

Support product lines at domestic US customers, as well as customers in Canada and Mexico.
Work directly with customers and internal teams to understand, rapidly diagnose, and resolve equipment issues efficiently at customer sites.
Provide technical training at customer facilities, ensuring comprehensive understanding of equipment operation.
Produce concise, comprehensive, and accurate documentation of test reports and work instructions.
Provide diagnostic information, repair procedures, and specific technical assistance to distributors and/or customers.
Perform root cause failure analysis on subsystems, circuits, and components in a timely manner.
Perform new machine installations, deinstallations, and field upgrades.
Provide serviceability requirements and design-for-serviceability input for new product development programs.
Create and assist in the release of engineering documentation, including bills of materials, engineering change orders, corrective action reports, and operational method sheets.
Support logistics activities such as RMAs, failure analysis, inventory checks, shipping, and related activities at local offices and customer sites.
Offer technical applications support to end users.