Field Service Engineer – Industrial Equipment & Controls
Overview
We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL/Itasca, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.
This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.
Responsibilities
- Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment
- Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
- Provide hands-on training to customer personnel covering proper operation, maintenance, and safety procedures
- Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
- Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
- Relay field observations and customer feedback to internal teams to support product and service improvements
- Assist with in-house assembly and equipment testing during non-travel periods
Requirements
- 2+ years of hands-on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
- Working knowledge of hydraulics, pneumatics, and mechanical systems
- Ability to read schematics and work confidently with diagnostic tools and meters
- BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
- Polished, professional communication skills with a consultative approach in customer-facing situations
- Comfortable identifying and discussing service opportunities directly with clients
- Organized and self-directed, able to manage a full schedule with minimal oversight
- Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
- Valid driver's license and passport, or ability to obtain both
Benefits
BCBS
401K match
All travel expenses covered, including flights, hotels, meals, and mileage
Year-end bonus tied to company performance
Predictable schedule with weekends consistently at home
Small, collaborative team where your work is visible and your contributions matter
Location & Travel
- Posted location: Itasca, IL
- Onsite role with travel required approximately 3-4 days/per week (domestic and international)
- Must live in the Chicago area because when they are not traveling they are working at the manufacturing site with assembly and such
- Travel expenses (airfare, mileage, hotel, meals) covered with per diems
- When not traveling, works onsite supporting shop operations
Compensation & Benefits
$30 - $40/hr, looking for someone up and coming in there career
Health insurance: 85% employer-paid for employee, 60% for dependents
HSA or HRA options available
Simple IRA with 3% company match
PTO + 10–11 holidays per year
Year-end bonus based on company performance
About the Role
Reports to the Plant Manager
Install, service, and maintain customized equipment
Support includes equipment installation, troubleshooting, and repairs
Train customer personnel on use and maintenance
Assist in-house with assembly, testing, and light fabrication when not traveling
Responsible for documentation and feedback to internal teams
Identify upsell opportunities during service calls
Company Overview
- Manufacturer of customized equipment systems
- Equipment ranges in price from $3,500 to $300,000
- Customers include companies in automotive, aerospace, electronics, and packaging
- Performs light fabrication, welding, painting, and testing in-house; machining outsourced
- Business is undergoing operational rebuild and growth, with strong investment in infrastructure and leadership
Candidate Requirements
- 2+ years in maintenance or technician roles – prefer manufacturing or military but open to similar environments
- Background in pneumatics, hydraulics, mechanical systems, and basic electronics
- Must be able and willing to travel 70–80% of the time
- Valid passport (or able to get one) and driver's license
- Comfortable working onsite during non-travel weeks
- Must be hands-on and flexible; team player in a small company environment
- Strong communicator and self-motivated
Keys to Success
- Represents the brand professionally in the field
- Values collaboration and supports both field and in-house teams
- Comfortable in a dynamic, growing organization with evolving needs