Within this Field Service position, the engineer will be responsible for ensuring our deposition, etch and bonding systems located at customer sites function optimally and that our customers are very satisfied with both our equipment performance and Canon's support overall.
Canon Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
Responsibilities include -
- Successfully troubleshoot issues as they arise on our equipment.
- Perform tool maintenance, system modifications and software upgrades.
- Communicate effectively with customers, colleagues in EMEA and those at at our head office in Japan.
- Represent Canon in a positive manner at all times.
- Be proactive and propose solutions with confidence.
- Parts inventory management.
- Develop close working relationships with our customers.
- Understand the needs of customers and share that information with management.
- Thoroughly record details of work undertaken or completed.