Field Service Engineer I/II (San Francisco Bay Area)

About Clear Labs

Clear Labs (CL) harnesses the power of next-generation sequencing (NGS) to simplify complex diagnostics for clinical and applied markets. By creating a fully automated platform that brings together DNA sequencing, robotics, and cloud-based analytics, Clear Labs democratizes genomics applications to deliver better clarity. Clear Labs' turnkey platform accelerates outcomes and improves accuracy from food-borne pathogens to infectious diseases.

Position Summary

The Field Service Engineer is responsible for supporting both the in-house and field-installed robotic systems. This includes both proactive and reactive activities as needed. They may also be assigned to support strategic projects for various Clear Labs teams as needed to support the company's goals and objectives. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Clear Labs objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize Clear Labs' commercial success. They must be a team player with customer relationship-building skills, who is hard-working, smart, and loves to win.

Location: San Carlos, CA

Travel: Willingness to travel with little to no advance notice as needed to support customer operations. This is expected to be up to 50% travel per month.

Primary Responsibilities

This role will primarily support all robotic systems installed at the Clear Labs headquarters (HQ) and at customer sites around the West Coast region. These activities include, but are not limited to:

• Preventative maintenance activities and emergency repairs
• Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams
• Maintain records of customer site visits and detailed service reports of work performed.
• Provide feedback to internal teams to address failure points and make system reliability improvements
• Provide support for special projects to help improve the overall success of CL. This includes working with other departments and stakeholders. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)
• Support the Client Care team as needed to maximize equipment uptime and responsiveness
• Support logistics activities as needed to ensure proper products and finished goods ship on time, as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime
• Present a professional image at all times to customers, clients, and other vendors