Field Service Engineer

The Field Service Technician is responsible for delivering high-quality technical support and service to customers within an assigned Region( Southeast-Florida/GA), with travel nationwide as needed. This role supports the execution of company strategy by maintaining strong client relationships, ensuring service excellence, and contributing to business growth.

Field Service Technician (Florida/Southeast)

Qualifications:

·      3 years of direct experience in related field

·      Must be able to work independently

·      Mechanical & Electrical troubleshooting experience

·      Flexible & willing to travel nationally and internationally as needed for training and support (Approx. 75 %)

·      Must have valid US driver’s license and clean driving record

·      Must have valid US passport and meet requirements for potential international travel.

·      Previous experience in medical device or research laboratory equipment installation, maintenance and repair highly preferred.

Job Description:

 

The Field Service Technician is responsible for delivering high-quality technical support and service to customers within an assigned Region( Southeast-Florida/GA), with travel nationwide as needed. This role supports the execution of company strategy by maintaining strong client relationships, ensuring service excellence, and contributing to business growth.

Responsibilities:

·      Report to VDS+ Technical Service Manager and responsible for installing and servicing all Vivarium, Washing, and Sterlization products to customers in the territory.

o  Will travel nationally for assistance as required.

·      Troubleshoot and repair of equipment in accordance with manufacturer specifications.

·      Carry out preventative maintenance and service visits.

·      Assist with training of customers and third-party service providers.

·      Timely and accurate completion of service paperwork distributed to customer and management.

·      Maintain and protect service tools and materials.

·      Maintain accurate inventory of parts on-hand.

·      Assist in planning service-related jobs within assigned territory.

·      Maintain neatness, order, and safety in the work environment.

·      Properly follow all regulations and procedures.

·      Report quality issues and discrepancies back to the service manager.

·      Maintain positive relationships with customers and service groups.

Benefits:

·      Competitive pay, benefits, training, vehicle allowance, company credit card, and cell phone reimbursement.

·      Dental, Health, Vision, Life, 401(k)

·      Monday – Friday (weekend travel occasionally as needed)

·      Salary $90,000 (depending on location and experience) + commissions per company policySouthest