Field Service Engineer

Perform preventive maintenance, troubleshooting, and repairs on equipment or machinery, including mechanical, electrical, and electronic systems, to address issues and minimize downtime. 

Diagnose problems, identify root causes, and implement solutions to resolve equipment malfunctions, ensuring optimal performance and reliability. 

Travel to customer sites to provide on-site technical support, installation, commissioning, and training services for equipment users, ensuring proper setup, operation, and maintenance procedures. 

Interact with customers in a professional and courteous manner, addressing their questions, concerns, and service requests promptly and effectively. 

Analyze equipment performance data, conduct diagnostic tests, and use troubleshooting techniques to identify and resolve complex technical issues, ensuring timely resolution and minimal impact on operations. 

Collaborate with engineering and product development teams to escalate and resolve recurring technical issues, provide feedback on product performance, and contribute to continuous improvement efforts. 

Document service activities, including work performed, parts used, and hours worked, accurately and timely using service reports, work orders, and other documentation tools. 

Provide detailed service reports, findings, and recommendations to customers and internal stakeholders, communicating technical information clearly and concisely. 

Build and maintain positive relationships with customers, acting as a trusted advisor and point of contact for technical support and service-related inquiries. 

Identify opportunities for upselling or cross-selling additional products, services, or maintenance contracts to customers based on their needs and equipment usage. 

Strong technical aptitude and problem-solving skills, with the ability to analyze complex systems, diagnose issues, and implement effective solutions in a timely manner. 

Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders, both verbally and in writing. 

Adaptability and flexibility to work independently or as part of a team, manage multiple priorities, and respond to changing customer needs and service requirements. 

Attention to detail and accuracy in completing service tasks, documenting activities, and maintaining records, ensuring compliance with quality standards and service level agreements. 

Commitment to continuous learning and professional development, staying updated on industry trends, technologies, and best practices related to field service engineering and equipment maintenance. 

Comprehensive knowledge of mechanical, electrical, and electronic systems, components, and principles, as well as familiarity with equipment-specific technologies and configurations. 

Proficiency in using diagnostic tools, test equipment, and software applications for equipment diagnostics, repairs, and maintenance tasks. 

Understanding of safety protocols, regulations, and best practices for working in industrial environments, including hazard identification, risk assessment, and personal protective equipment (PPE) usage. 

Occasional reaching/working overhead, stooping, kneeling, crouching or crawling   

Frequent walking   

Continuous standing and repetitive hand motion   

Lifting requirements include occasional lifting up to 50 pounds, frequent lifting of up to 50 pounds and continuous lifting of up to 15 pounds.