Field Service Engineer 2 1

Provide quality on-site repair maintenance service and complete installation, relocation, start-up services of Lams complex electro-mechanical and electronic systems at customer sites. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.

Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. Maintain records and reports to coordinate activities between Lam and the customer. Serve as a subject matter expert representing Lam to our valued customers, delivering exceptional customer satisfaction. Transparently discuss opportunities and challenges with customer to increase trust. Update customer on status of Lam tools as needed.

Requirements

• Bachelors degree in Electronics Engineering or related field with 2 years of experience or an advanced degree without experience or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently domestically and internationally based on customer needs, flexibility to work a variety of shifts, including compressed and alternative workweeks, including overtime and on-call if needed.
• Ability to travel internationally for training purposes.
• This is a graduate-eligible role.

Preferred Skills and Experience

• Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
• Experience in installation, maintenance, repair, and troubleshooting of semiconductor capital equipment is a plus.
• Communication skills, both written and verbal, in English.
• Mandarin language skills are a plus.
• Foundational analytical and problem-solving skills.