Field Service Coordinator

This role covers two areas: Service coordination (scheduling and dispatching technicians, customer follow-up, and documentation support) and Parts support (identifying part numbers, quoting/invoicing, order tracking, and warehouse coordination).

Responsibilities:

Service Coordination

• Coordinate and schedule services, appointments, or dispatch of technicians
• Maintain accurate records of service requests, interactions, and outcomes
• Prepare service documentation and invoicing support
• Monitor the progress of service delivery to ensure that timelines are met and that services are carried out efficiently
• Follow up with customers on appointment confirmations, job status, and completion
• Communicate delays, changes, and schedule updates to customers and internal teams
• Prepare and distribute reports on service activities and outcomes to management.
• Gather feedback from clients to identify areas for improvement in the delivery process

Parts Sales Support

• Process incoming parts inquiries and identify the correct part numbers from manuals, drawings, and equipment records
• Prepare and send parts quotes, and follow up on open quotes
• Enter and track customer parts orders from receipt through shipment
• Coordinate with the warehouse on stock availability, picking, packing, and shipping
• Keep customers informed of order status, tracking, and expected delivery
• Maintain accurate customer, pricing, and part records in the ERP/CRM system

Required Qualifications:

• High school diploma or equivalent
• At least five years of experience in service coordination, customer service or a related field
• Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new software
• Strong communication and interpersonal skills
• Problem‑solving and conflict‑resolution abilities
• Organizational and time‑management skills
• Ability to maintain detailed records and manage multiple tasks

Preferred Skills:

• Experience in an industrial, electrical, or equipment-service environment
• Technical understanding of field operations and related tools
• Familiarity with ERP or service management software
• Knowledge of shipping and receiving processes