Field Service Associate II-III (Semiconductor) (32470)

POSITION SUMMARY

Under general supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

• Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Ability to interpret operation manuals to determine the root cause of tool failures.
• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using the customer's system.
• Perform preventive maintenance with little supervision.
• Ordering, expediting, and notifying customers or management when a product replacement is necessary.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
• Determines the most cost-effective repair/resolution to minimize customer downtime.
• Provides technical support to customers on operational or maintenance of system tools and/or equipment.
• Act as a customer contact on technical and service-related problems.
• Must be able to guide other field technicians and field service engineers.
• Train and mentor Field service associates at levels I-II-III.
• Assists in all functions required for the operations of the service center. Assist and/or provide service support to other customer sites as needed.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Complies with EBARA's safety policies, including participation in and completion of all required safety training.
• Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
• Performs other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.

Experience

• Preferred: Six (6) to Ten (10) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Strong time management skills. Self-starter.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of a good driving record if servicing the customer off-site