PRIMARY RESPONSIBILITIES
Operational Support:
- Assist in the planning and execution of operational jobs such as field service dispatching.
- Coordinate and monitor daily operational activities to ensure alignment with organizational goals maintaining accurate job boards and backlogs.
- Troubleshoot and resolve operational issues in a timely manner.
Communication and Coordination:
- Serve as a liaison between different departments to facilitate communication and collaboration.
- Coordinate meetings and prepare necessary documentation, such as reports and presentations.
- Ensure all paperwork is validated and finalized in timely manner.
- Maintain and update operational records and databases.
Process Improvement:
- Identify areas for process improvement and provide recommendations to enhance efficiency.
- Assist in the development and implementation of new procedures and processes.
- Monitor and analyze operational metrics to identify trends and areas for improvement.
Resource Management:
- Ensure the availability and proper allocation of resources to support operational activities.
- Coordinate with different departments to manage procurement and inventory.
Compliance and Reporting:
- Ensure compliance with company policies, procedures, and regulations.
- Prepare and maintain accurate reports and documentation for internal and external audits.
- Assist in the preparation of operational performance reports for management review.
FACILITY/GROUP SPECIFIC RESPONSIBILITIES
- Ability to work in manufacturing shop environment to obtain information from manufacturing team
- Ability to work with field service team to ensure accurate field service operations
- Ability to work overtime as needed to support business need
EDUCATION & EXPERIENCE QUALIFICATIONS
- Previous support/coordinator experience in a manufacturing environment preferred
- Proven experience in operations, administration, or a similar role.
- Advanced organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and other relevant software.
- Ability to work independently and as part of a team.
- Experience working in Quickbase, Microsoft office and Oracle