Field Sales Representative

Why work with us:

• Competitive pay (based on experience)
• On-the-job training
• Company Expansion and growth opportunities
• Team-oriented work environment
• Consistent work year-round
• Great benefits + PTO package

About the role:

The Sales Rep is responsible for providing estimates, and guiding customers through the pool renovation process from initial contact to project handoff within a given geographic territory. The Sales Representative is responsible for qualifying and closing sales opportunities. This role builds relationships with customers and meets or exceeds sales targets. 

What you'll do:

• Conduct site visits to assess project scope and customer needs
• Provide accurate estimates and explain services (remodels, plaster, tile, coping, etc.)
• Build rapport with clients and provide excellent service throughout the sales cycle
• Close deals and coordinate smooth handoff to operations team for scheduling and execution
• Maintain updated records of sales activities in CRM or tracking software and sales forecasts.
• Stay up-to-date with products, finishes, materials, and pricing trends
• Collaborate with marketing and service teams to ensure customer satisfaction.

What we are looking for:

Qualifications: To effectively perform the duties for this position, individuals must be able to demonstrate competencies that are essential to the position, which include:   

• High school diploma or GED 
• 2+ years of experience in Business to consumer sales (construction, home improvement, pool industry sales experience preferred)
• Strong communication, presentation, and relationship-building skills
• Ability to read basic construction plans or learn quickly
• Valid driver’s license and reliable transportation
• Willingness to travel within assigned territory.
• Comfortable using tablets, estimating tools, and CRM systems
• Bilingual (English/Spanish) a plus
• Self-starter with a hunter mentality and follow-through

Physical Requirements/Work Environment: 

• Ability to walk job sites, measure pools, and climb in/out of pool shells or backyards
• Prolonged periods sitting at a desk and working on a computer.
• Stand and drive for long periods
• Occasionally lift presentation materials or samples (up to 30 lbs)

Performance Expectations: 

• Be punctual for all scheduled appointments, meetings, and events.
• Maintain a professional appearance and represent the company positively in all customer interactions. 
• Follow the company’s documented sales process.
• Attend and actively participate in all company training sessions and team meetings. 
• All leads need to be contacted in 4 methods (phone call, text, email and app) within 24 hours and the status updated in the system accordingly.
• Ensure timely collection of all payments (50% down, 50% pre-plaster).
• Provide quality control inspections on a regular basis with all projects.
• Ensure the customer's last name is used for every P.O. and invoice.
• Only use approved company documents, proposals, and tools for customer facing interactions. 
• Ensure all paperwork is completed accurately (bids, contracts, change orders, financing, permits, etc.) and approved in a timely manner on all projects.
• Respond to all external and internal communication (calls, texts, emails) within 24 hours.
• Log all leads, customer interactions and site visits in company systems and server on a weekly basis.
• Report any customer complaints or concerns promptly to management. 
• Commissions are paid out ONLY for completed projects assigned to you. If a project is reassigned to be completed by someone else, the commission is reassigned to who completes the project.
• All projects must maintain 20% profit margin (10% sales rep, 10% company). Any loss will be split equally between the sales rep and the company against commission on the project. All discounts, no profit, at cost or aspects to settle a project must be approved and documented.
• Any verbal discussion (questions, pricing or agreements) with management must be documented in a follow up email to management for confirmation, approval and any needed follow up.