Field Reliability & Quality Engineer, Field Quality, Charging

The Field Quality teams mission is to improve customer experience of Tesla products by reducing field issues. The role is responsible for products such as Powerwall, Megapack, and Supercharger, and works cross-functionally with other engineering and service teams.

We are seeking a multi-faceted engineer who will be responsible for all aspects of identifying, analyzing, root causing, implementing countermeasures, and reporting on issues affecting products. To be effective, the Field Quality engineer will need to be intimately familiar with the detailed behavior of our Energy Products and the tools and equipment used in their design and manufacture.

They will work with other engineering teams to quickly mitigate and implement countermeasures of field issues to improve quality, reliability, and durability of the products.

• Monitor products field performance and identify trending issues.
• Prioritize based on severity, occurrence, and/or cost of each failure mode.
• Triage emerging trends and use engineering first principles to come up with failure hypotheses.
• Coordinate efforts with the Failure Analysis team to identify root-causes of problems.
• Collaborate with engineering, factory quality, and suppliers to drive containment and corrective action implementation into production.
• Communicate field performance of the engineering system, gather buy-in from engineering leadership on improvement priorities and urgency.
• Drive upward design feedback during design reviews by utilizing information on field performance, reliability, and factory quality issues (DFMEAs).
• Participate in continuous improvement activities and take preventive actions.

Requirements:

• Degree in Mechatronics Engineering, Mechanical Engineering, Electrical Engineering, or equivalent experience.
• Prior applicable experience desired, preferably in Failure Analysis, Product Engineering, Quality, or Service in consumer electronics or automotive.
• For entry-level candidates: Co-ops or participation in student competitions such as Formula SAE, Baja SAE, Solar vehicle.

The successful candidate for this position must have a broad engineering background with the ability to work with design engineering, manufacturing, service, and suppliers across a wide variety of issues.

Strong interpersonal and communication skills are an absolute requirement to establish effective working relationships within Tesla and outside.

Ability to use tools and business system applications to manage, synthesize, and interpret data.

Programming Languages & Tools: SQL, Python, Jupyterhub, Minitab, Tableau, JMP, or similar are a strong plus.

Benefits: Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans: Plan options with 0 payroll deduction.
• Family-building: Fertility, adoption, and surrogacy benefits.
• Dental: Including orthodontic coverage.
• Vision plans: Both have options with a 0 paycheck contribution.
• Company Paid Health Savings Accounts (HSA): Contribution when enrolled in the High-Deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401k with employer match.
• Employee Stock Purchase Plans and other financial benefits.
• Company paid Basic Life, AD&D, Short-term, and long-term disability insurance (90 day waiting period).
• Employee Assistance Program.
• Sick and Vacation time.
• Flex time for salary positions.
• Accrued hours for Hourly positions and Paid Holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits to include critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.

Expected Compensation: $109,600 - $234,000 annual salary, cash, and stock awards.

Pay offered may vary depending on multiple individualized factors including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.