TechFlow Inc. is seeking a results-driven Field Quality Manager (FQM) to support checked baggage maintenance operations at airports across the United States. Reporting to the Director of Operations, the FQM will play a critical role in upholding quality standards, strengthening operational performance, and driving continuous improvement to enhance system reliability, reduce overhead, and ensure timely issue resolution. This hands-on, customer-focused role partners closely with regional and local customers, subcontractors, and field personnel to maintain compliance, protect operational integrity, and deliver exceptional service. The position is primarily home-based and requires up to 75% travel, offering the opportunity to make a meaningful impact on airport operations nationwide.
Key Responsibilities
- Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.
- Serves as a liaison between Director of Operations, customer leadership and airport stakeholders.
- Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations.
- Ensure consistent compliance with contract regulations.
- Develops and fosters a philosophy of continuous improvement across the region.
- Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations.
- Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance.
- Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.
- Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance.
- Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.
- Identify and nurture both cost savings and revenue opportunities.
- Drive communication up and down the organization. Build relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives.
- Prepare briefings and present complex technical information to technical and non-technical audiences.
- Communicate project details and technical concepts with clarity, confidence, and accuracy to customers, stakeholders, and team members.
- Conducts regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress.