Field Operations Technician - Product Engineering Support

Our Client, an Agriculture Products company, is looking for a Field Operations Technician for Product Engineering Support at their Waterloo, IA location.

Responsibilities:

• Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and Customer Support capability.
• May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.
• Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
• Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
• May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
• Provide assistance in gathering identified parts needed for production intent updates.

Requirements:

• Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience:
• Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management.
• Must have the electrical diagnostic background
• Knowledge of Battery Electric Vehicle Systems.
• Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems
• Software Familiarity
• Microsoft office and Teams
• Will use propriety diagnostic tools/applications, so must be technically adept.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

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