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Field Operations Technician I - Product Engineering Support

KYYBA, Inc

  • Waterloo, IA
  • Today

    Highlights

    Education Requirement: Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: electrical engineering technology, diesel power technology, manufacturing engineering technology, technology management. Duties: Following the problem resolution process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.

    Numbers & Facts

    LocationWaterloo, IA
    IndustryStaffing/Employment Agencies
    Company Size100 to 499 employees
    Year Founded1998
    Websitehttp://www.kyyba.com/

    Description

    Title: Field Operations Technician I - Product Engineering Support // Field Test Technician
    Location: Waterloo, IA - 50613-8000
    Duration: 12 Months (possible extension)

    Description:
    • Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and customer support capability.
    • May serve as a resource to other product support representatives, engineering, and / or quality improvement teams, etc.

    Duties:
    • Following the problem resolution process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
    • Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
    • May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
    • Provide assistance in gathering identified parts needed for production intent updates.
    • May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts.
    • Periodic travel is required throughout US/Canada - approx. 10-20%.

    Managers Notes:
    • We need to target candidates with diesel and electrical diagnostic background; someone who worked as a technician for ag. dealer or OEM tech.
    • Will consider more entry level candidates recently coming from an Ag. Tech school or similar (at market appropriate rate).

    Education Requirement:
    • Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: electrical engineering technology, diesel power technology, manufacturing engineering technology, technology management.

    What Type Of Technical Experience:
    • Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems.
    • Must have the electrical diagnostic background; knowledge of battery electric vehicle systems.

    Software Familiarity:
    • Microsoft office and Teams.
    • Will use propriety diagnostic tools/applications, so must be technically adept.

    About Company

    Kyyba group of companies are privately held and specialize in staff augmentation, application software and project solutions. In operation for more than 15 years, we have earned an enviable track record and reputation within all the industries we serve. Our unique processes and maturity enables us to understand the needs of the business organizations and provide business solutions that match the real and compelling needs of our customers.

    Headquartered in Michigan, Kyyba has multiple office locations and we serve local, regional and national client base consisting of Fortune 500 and middle market companies. Kyyba extends the above solutions and services to a broad spectrum of industry verticals ranging from automotive, insurance, technology, financial, transportation, government and so on.

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