Field Operations Manager (30700)

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services Division.

This Field Operations Manager position oversees operations in the local Office of Public Assistance. This position creates work plans for the office, sets strategic goals that align with the framework of the bureau, and handles personnel issues. This position directly supervises at least one employee and may supervise up to nine staff. This position develops work plans for the team, and ensures deadlines and objectives set forth are met.

The Field Operations Manager position also does the following:

• Implements state and federal public assistance programs at the local level and ensures that all programs are being operated in a manner consistent with federal, state, and departmental policies.
• Coordinates across offices with supervising staff to communicate policy changes, update office procedures, and establish staff expectations related to quality, timeliness, and documentation requirements.
• Develops work plans for the team, and ensures deadlines and objectives are met.
• Ensures staff have the guidance, resources, and training needed to meet program accuracy, timeliness, and quality standards.
• Ensures their assigned OPA office has the equipment, supplies and resources needed to support staff and clients.
• Provides clarification and operational guidance to staff regarding eligibility rules, documentation standards, and service expectations.
• Consults with supervisory and eligibility staff to ensure client concerns are addressed using consistent, policy-aligned decision making.
• Incorporates performance expectations, quality metrics, and workflow practices common to eligibility processing roles to maintain consistent service delivery.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

• Experience with public assistance and eligibility program determination.

• Knowledge of human services, community based and / or assistance programs.

• Experience in customer service, personnel management, and supervision.

• Excellent written and verbal communication skills.

• Ability to maintain professional working relationships with peers, supervisors, and other agency staff including the general public.

• Ability to motivate, mentor, and guide staff.

• Meet minimum qualifications:

• Bachelor's degree in business, human services with a concentration that is directly related to public assistance, or a closely - related field of study.

• Four years of Client Service Coordinator work experience or other job related work experience with duties that include complex analysis and decision making and/or solving complex client service problems.

• Two years of supervisory experience

• Other combinations of directly related education and experience may be considered on a case-by-case basis.

How to Apply

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

• Cover Letter

• Resume

• References

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

The primary location for this position is Helena, however other locations where office space is available will also be considered. Specific conditions will be provided by the supervisor and must adhere to state and DPHHS policies.