Field Operations Coordinator

Field Operations Coordinator

Salary

$50,356.80 - $72,404.80 Annually

Location

730 East Broad Street, VA

Job Type

Full-Time

Job Number

35M00000496

Department

Public Utilities

Opening Date

09/02/2026

Closing Date

9/16/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The anticipated hiring range is $50,349 - $61,379.

The City of Richmond Department of Public Utilities Water Utility - Field Operations Division is seeking qualified candidates to fill a Field Operations Coordinator position. The selected candidates will be responsible for dispatching service orders and receiving phone calls for internal and external customers.

The selected candidate will be assigned to work the 8:00am - 4:00pm shift.

Duties include but are not limited to

• Answering calls for service, both emergency and non-emergency;
• Generate service orders;
• Dispatching service orders to appropriate crews;
• Monitoring service order workloads and completion;
• Closing service orders;
• Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report);
• Submitting reports to management;
• Preparing staffing sheets and managing daily staffing of technicians/field crews;
• Maintaining record of employee call-outs and vacations to ensure proper staffing.

This position serves as Essential Personnel, which means the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

The selected individuals may be required to work nights, weekends, holidays or on-call, as needed.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of related experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• None required

PREFERRED TRAINING AND EXPERIENCE:

• At least three (3) years of customer service/emergency communications experience
• Strong background working in an emergency communications environment;
• Written and Oral Communication skills;
• Experience in Field Service Order Completion is a plus
• Experience using Microsoft Word, Excel and Outlook;

KNOWLEDGE, SKILLS, AND ABILITIES: TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Microsoft Office Suite (Word, Excel, Outlook)
• CIS - Banner, Service Suite, and Miss. Utility

Skills(some combination of the following):

• Scheduling Staff
• Customer Service
• Oral and written communication
• Using standard office equipment such as multi-line phones, printers, and computers

Abilities (some combination of the following):

• Multi-task and prioritize
• Work independently
• Follow procedures
• Problem solve and make decisions

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Employees in this job classification are designated as Essential Personnel and must be available to report to work during inclement weather, disasters and other emergencies. Are you willing and available to report to work during these conditions?

• Yes
• No

04

Are you able to work a flexible schedule including evenings, nights, weekends, and holidays?

• Yes
• No

05

Which best describes your highest level of education?

• High school diploma/GED
• Some college
• Associates Degree
• Bachelors Degree
• Masters/ Advanced Degree
• None of the above

06

Which best describes your years of experience working in an Emergency Communications environment?

• No experience
• Less than two (2) years of experience
• Two (2) to five (5) years of experience
• Five (5) or more years of experience

07

Which best describes your years of experience working with internal and external customers?

• No experience
• Less than two (2) years of experience
• Two (2) to five (5) years of experience
• Five (5) or more years of experience

08

Which of the following best describes your customer service experience? Check all that apply.

• Face to Face
• Telephone Contact
• Written Correspondence
• Internet or e-mail
• None of the above

09

Which of the following best describes your Microsoft Office experience? Select all that apply.

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• None of the above

10

Which best describes your years of experience working with related software?

• No experience
• Less than two (2) years of experience
• Two (2) to five (5) years of experience
• Five (5) or more years of experience

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/