Highlights
Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
Numbers & Facts
| Location | Carrollton, TX |
| Industry | Travel, Transportation and Tourism |
| Company Size | 23,000 teammates |
| Website | http://mclanecareers.com/ |
Description
Job Description - Field IT Support Technician (JR111365)
Job Description
Field IT Support Technician - (JR111365)
Description
Are you a hands‑on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical know‑how with a strong customer‑service mindset.
This position is on site. Travel will be required around North Texas and will include Dallas and Arlington.
What You'll Do
- Provide on‑site, hands‑on technical support within McLane Distribution Centers
- Support both restaurant and retail service operations with timely, high‑quality IT assistance
- Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices
- Support servers, network infrastructure, telecommunications, and related hardware
- Partner closely with operations teams to minimize downtime and resolve issues quickly
- Deliver excellent customer service while supporting fast‑paced, mission‑critical environments
- Document issues, solutions, and equipment changes accurately
What We're Looking For
- Associate or bachelor's degree in Information Technology, Computer Science, or related field, or equivalent hands‑on experience
- 1-3+ years of experience in field IT support, desktop support, or technical support roles
- Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred
- Strong customer service and communication skills are essential
- Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals
- Basic knowledge of servers, networking, and telecommunications equipment
- Ability to troubleshoot hardware and software issues effectively in the field
- Comfortable working on‑site in distribution center environments
- Organized, dependable, and able to manage multiple priorities
- This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Why Join Us
- Make a direct impact supporting mission‑critical distribution operations
- Hands‑on technical role with exposure to diverse technologies
- Stable organization with long‑term career growth opportunities
- Team‑driven culture that values reliability, service, and accountability
- Opportunity to build both technical and customer‑facing skills
Benefits you can count on:
- Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
- Paid time off begins after 90 days.
- 401(k) Profit Sharing Plan after 90 days.
- Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/
Primary Location
: United States-Texas-Carrollton
Work Locations
:
Carrollton
2085 Midway Rd.
Carrollton 75006
Business Unit: IS970
Job
: Information Technology
Schedule
: Full-time
Shift
: 1st - Day
Employee Status
: Regular
About Company
McLane Company, Inc. is one of the largest supply chain services leaders, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores and chain restaurants throughout the United States. McLane offers excellent career opportunities in its many Distribution Centers across the country. Becoming a McLane teammate is to become part of an honest, stable, and reliable company with over 125 years of success. We’re looking for teammates with perseverance who don’t mind taking the extra step for our customers, our community, and the company. In return, we’ll pay you well and offer you the opportunity to go as far in your career as you want to go. We have a winning, growth-driven culture. We focus on hiring the best and the brightest teammates. It’s also why our customers are some of the largest and most respected retailers in America, and the brands we deliver every single day are the ones you know and love.
EQUAL OPPORTUNITY EMPLOYER
McLane Company, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law. For our complete EEO and Pay Transparency statement, please visit www.mclanecareers.com/eeo.
In addition, McLane is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation for the application process due to a disability, please email accessibility@mclaneco.com.