Field IT Support Technician

McLane Co Inc

WA

JOB DETAILS
SALARY
$29–$31 Per Hour
SKILLS
Communication Skills, Communications Protocols, Computer Science, Customer Support/Service, Desktop Administration, Desktop PC, Distribution Operations, Distribution Services, English Language, Hardware Administration, High Tech Industry, Identify Issues, Information Technology & Information Systems, Laptop PC, Maintain Compliance, Manufacturing Operations, Manufacturing Software, Multitasking, Network Administration/Management, Network Support, Network System Hardware, On Site Support, Organizational Skills, Peripheral Hardware, Problem Solving Skills, Radio Frequency, Resolve Customer Issues, Restaurant, Retail, Retail Operations, Safety Compliance, Safety Standards, Safety/Work Safety, Server Support, Software Administration, Technical Support, Telecommunications Equipment, Time Management, Warehousing, Willing to Travel
LOCATION
WA
POSTED
2 days ago

Job Description - Field IT Support Technician (JR109612)

Job Description

Field IT Support Technician - (JR109612)

Description

Are you a hands‑on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical knowhow with a strong customer‑service mindset.

This position is on site at Findlay, OH, and frequent travel to Sidney, OH will be required.

What You'll Do

  • Provide on‑site, hands‑on technical support within McLane Distribution Centers
  • Support both restaurant and retail service operations with timely, high‑quality IT assistance
  • Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices
  • Support servers, network infrastructure, telecommunications, and related hardware
  • Partner closely with operations teams to minimize downtime and resolve issues quickly
  • Deliver excellent customer service while supporting fast‑paced, mission‑critical environments
  • Document issues, solutions, and equipment changes accurately

What We're Looking For

  • Associate or bachelor's degree in information technology, Computer Science, or related field, or equivalent hands‑on experience
  • 1-3+ years of experience in field IT support, desktop support, or technical support roles
  • Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred
  • Strong customer service and communication skills are essential
  • Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals
  • Basic knowledge of servers, networking, and telecommunications equipment
  • Ability to troubleshoot hardware and software issues effectively in the field
  • Comfortable working on‑site in distribution center environments
  • Organized, dependable, and able to manage multiple priorities
  • This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Why Join Us

  • Make a direct impact supporting mission‑critical distribution operations
  • Hands‑on technical role with exposure to diverse technologies
  • Stable organization with long‑term career growth opportunities
  • Team‑driven culture that values reliability, service, and accountability
  • Opportunity to build both technical and customer‑facing skills

Benefits you can count on:

  • This position is an hourly role that pays between $29-$31
  • Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
  • Paid time off begins after 90 days.
  • 401(k) Profit Sharing Plan after 90 days.
  • Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/

In compliance with Washington State''s Equal Pay and Opportunities Act, the pay range for this position is $29.00-$31.00 per hour. Actual compensation within this range will be based on factors such as skills, experience, qualifications, and business needs. McLane offers a comprehensive benefits package that may include medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off, life insurance, disability coverage, and other company-sponsored benefits. This position may also be eligible for additional compensation, such as incentive or bonus opportunities, where applicable.

Primary Location

: United States-Washington-See GeoCities

Work Locations

:

Remote/Travel- WA (C)

Street address not available

See GeoCities 98101

Business Unit: IS970

Job

: Information Technology

Schedule

: Full-time

Shift

: 1st - Day

Employee Status

: Regular

About the Company

M

McLane Co Inc

McLane Company, Inc. is one of the largest supply chain services leaders, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores and chain restaurants throughout the United States. McLane offers excellent career opportunities in its many Distribution Centers across the country. Becoming a McLane teammate is to become part of an honest, stable, and reliable company with over 125 years of success. We’re looking for teammates with perseverance who don’t mind taking the extra step for our customers, our community, and the company. In return, we’ll pay you well and offer you the opportunity to go as far in your career as you want to go. We have a winning, growth-driven culture. We focus on hiring the best and the brightest teammates. It’s also why our customers are some of the largest and most respected retailers in America, and the brands we deliver every single day are the ones you know and love.

EQUAL OPPORTUNITY EMPLOYER
McLane Company, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law. For our complete EEO and Pay Transparency statement, please visit www.mclanecareers.com/eeo.

In addition, McLane is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation for the application process due to a disability, please email accessibility@mclaneco.com.

COMPANY SIZE
23,000 teammates
INDUSTRY
Travel, Transportation and Tourism
WEBSITE
http://mclanecareers.com/