Field IT Support Specialist (Orange County & Greater LA)Role Overview
We are seeking an autonomous, hands-on Field Technology Support Specialist to provide direct on-site hardware, software, and peripheral support across our real estate portfolio. This role covers residential apartment communities, commercial office buildings, and retail properties throughout Orange County, with occasional travel to Los Angeles locations.
The specialist will serve as the primary roving technician responsible for maintaining resident business centers, and back offices in the Apartment communities. The candidate possesses strong multi-platform troubleshooting skills (Windows, macOS, and ChromeOS) and excels at communicating professionally with on-site property managers and leasing teams.
Core Responsibilities- Deliver on-site break/fix and hardware support for Windows and Mac computers located in apartment community resident business centers, clubhouses, and amenity spaces.
- Maintain public-facing system integrity, ensuring kiosk modes, session timeouts, and guest profiles reset cleanly between resident uses.
- Provide quick response troubleshooting for leasing office staff workstations, and desk phones.
- Deliver initial tier-1 technical support remotely for laptops, desktop computers, point-of-sale peripherals, and local office hardware across Orange County commercial office and retail locations. Dispatch on-site to perform hands-on remediation whenever issues cannot be resolved remotely.
- Conduct physical network connectivity checks (tracing cables, verifying patch panel connections, confirming switch link lights, and rebooting local network equipment in coordination with Network Engineering).
- Ensure conference rooms, digital signage displays, and television-equipped marketing spaces remain fully operational.
- Image and deploy Chromebox, Windows, and Mac system refreshes to replace aging field assets.
- Enroll and configure Chromebox devices into the Google Admin Console for standardized knowledge worker and kiosk deployments.
- Stage, image, and customize Windows workstations using enterprise deployment tools.
- Package and prepare retired hardware for secure e-waste disposal, executing certified drive wipes or chain-of-custody documentation according to corporate compliance standards.
- Perform manual and scripted software installations for Business Center computers.
- Remediate localized software corruption, profile sync errors, and security certificate issues on-site when remote tools cannot reach the machine.
- Manage a dynamic daily field schedule, prioritizing urgent tickets, coordinating arrival times with on-site property managers, and minimizing travel downtime.
- Maintain 100% ticket compliance in the ITSM system: logging detailed triage notes, tracking hardware serial numbers/asset tags, and updating ticket statuses in real time from mobile devices.
Required Technical Qualifications- Operating Systems: Solid diagnostic and configuration skills in Windows 11, macOS, and ChromeOS (specifically enterprise-enrolled Chromeboxes).
- Hardware Troubleshooting: Demonstrated ability to disassemble, diagnose, and repair desktop towers, small-form-factor PCs, all-in-ones, laptops, and peripheral interfaces.
- Deployment Systems: Practical experience using enterprise imaging and management tools (SCCM and Batchpatch, Active Directory, Google Admin console, Workspace ONE).
- Network Fundamentals: Practical understanding of IP addressing (DHCP/Static reservations), DNS resolution, local Wi-Fi authentication, and basic patch cable termination/testing.
Candidate Profile & Field Requirements- Experience: 2–4 years of technical support experience, with at least 1 year in a field technician, roving desktop support, or multi-site environment.
- Ability to lift, carry, and maneuver computer towers, and monitors weighing up to 50 lbs; comfortable crawling under desks for cabling and mounting hardware.
- Ability to work independently with minimal direct physical supervision, balancing efficiency with an approachable, customer-centric attitude when interacting with property teams and residents.