Client: healthcare company
Job: Field Helpdesk Technician
Duration: 3-month contract to hire
Location: on-site supporting offices in the Plymouth Meeting, PA area (mileage is reimbursed)
Pay: $25-$30/hr W2 (depending on experience level)
Job Summary:
We are seeking a dedicated and knowledgeable Field Help Desk Technician to provide technical support and assistance to our end-users. This role involves traveling to & from various offices in the Plymouth Meeting area to troubleshoot hardware and software issues, answering inquiries, and ensuring that IT systems are functioning smoothly. The ideal candidate will be patient, solution-oriented, and able to communicate technical information to non-technical users.
Key Responsibilities:- Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
- Install, configure, and support various software applications, operating systems, and hardware devices.
- Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
- Assist with user onboarding, including setting up new equipment and configuring user accounts.
- Ensure the timely and accurate completion of all service requests and tasks.
- Provide remote support and assistance as needed, ensuring minimal disruption to users.
- Collaborate with other IT team members to identify recurring issues and implement solutions.
- Maintain a knowledge base of common issues and solutions for future reference.
- Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.
Must-Haves - A+ or CompTIA certification highly preferred
- Active Directory experience required
- 1+ years of hands-on desktop support experience required
- Printer support
- Imaging or provisioning of laptops and/or desktops
- Strong communication skills
- Must be able to lift up to 50lbs