Field Engineer

Title: Field Desktop Support Technician
Location: Tucson, Arizona
Contract: 12 Months

Overview:

We are seeking a Field Desktop Support Technician to provide onsite support for laptops, desktops, and related hardware across customer locations. The ideal candidate will have hands-on experience diagnosing and repairing computer hardware issues and be comfortable traveling to service locations throughout the assigned territory.

Responsibilities:

• Provide onsite support for desktop and laptop hardware issues.

• Diagnose and replace faulty components such as storage drives, keyboards, and system boards.

• Perform device swaps and peripheral equipment replacements.

• Document work performed and update support tickets promptly.

• Deliver professional customer service while working directly with end users.

• Travel to customer locations to complete assigned service requests.

Required Skills:

• 2+ years of desktop or laptop hardware repair experience.

• Experience troubleshooting and replacing PC hardware components.

• Basic knowledge of Windows operating systems and Microsoft Office applications.

• Ability to follow technical procedures and resolve routine technical issues.

• Experience working with ticketing or incident management systems.

• Reliable personal vehicle and valid insurance coverage.

Preferred Skills:

• Experience building or upgrading computers.

• Field service or onsite support experience.

• Certifications such as CompTIA A+ are a plus.