Ensure company-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system. Provide support for software, hardware, and networking for desktops, laptops, and servers.
Numbers & Facts
Location
Philadelphia, PA
Salary
$30.65 Per Hour
Description
Summary:
Location: Philadelphia, PA
Duration: 12 Months
Responsibilities:
Set up computer hardware and troubleshoot basic hardware and software issues.
Provide support for software, hardware, and networking for desktops, laptops, and servers.
Maintain and support legacy products and core server products.
Perform disk replacement on enterprise storage products.
Install and maintain PCs, associated software, networks, servers, and peripherals.
Support network products from operational and maintenance perspectives.
Perform installs, moves, adds, and changes as required.
Test and certify PCs, networks, servers, and company-approved applications.
Provide follow-up on problems or escalate as necessary.
Maintain a high degree of professionalism in actions, demeanor, and dress.
Ensure customer satisfaction throughout the service delivery transaction.
Ensure company-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Requirements:
Minimum 1 year of computer support experience.
Basic hardware and software skills.
Good work ethic and organizational skills.
Preferred Skills:
Experience in installing, diagnosing, maintaining, and servicing computer-related products.
Ability to resolve product support issues that could not be addressed by the service desk.
Experience in troubleshooting and repairing devices, including reloading and re-imaging PCs/laptops.
Skills in installing and optimizing HW/SW networking products.