Field Engineer

Lancesoft

Philadelphia, PA
2 days ago

Highlights

A successful technician should demonstrate: Experience performing onsite technology installations in retail, restaurant, hospitality, healthcare, or commercial environments. Comfort working with Bluetooth-connected devices, QR code scanning, cellular-connected equipment, and mobile applications.

Numbers & Facts

Location	Philadelphia, PA
Industry	Staffing/Employment Agencies
Salary	$25
Company Size	2,000 to 2,499 employees
Year Founded	2000
Website	http://www.lancesoft.com/

Description

Pay Range:
$25.00 to $27.34

Job Description:
These will be daily travel to sites all over the metro areas listed.

Technician Skills & Experience
A successful technician should demonstrate:

Experience performing onsite technology installations in retail, restaurant, hospitality, healthcare, or commercial environments.
Ability to follow installation guides, work instructions, checklists, and quality standards.
Basic networking and connectivity troubleshooting skills.
Experience provisioning, activating, or commissioning connected devices using a mobile application.
Comfort working with Bluetooth-connected devices, QR code scanning, cellular-connected equipment, and mobile applications.
Ability to verify signal strength, validate connectivity, and troubleshoot communication failures.
Customer-facing communication skills when working with site managers and obtaining installation sign-off.
Experience documenting completed work through photos, checklists, and service reports.
Ability to work independently, travel between customer locations, and manage multiple daily service calls.
Familiarity with escalation procedures and working with remote help desks or technical support organizations.
Understanding of workplace safety requirements and food-service environment expectations.

Technical Duties Performed
The technician is expected to:

Validate site readiness before beginning work.
Locate the dish machine and identify a suitable mounting location.
Install and position the Ecolab Link Gateway.
Use the ESA IQ application to commission the gateway.
Pair and commission the DishIQ Controller.
Validate cellular signal strength using ESA IQ Field Test Mode.
Verify successful device registration and connectivity.
Troubleshoot failed registrations, signal issues, and synchronization problems.
Contact the Ecolab Help Desk and follow escalation procedures when required.
Complete customer walkthroughs and obtain acceptance/sign-off.
Submit photos, checklists, and installation completion documentation.

About Company

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.