Field Engineer - Louisville

Job Summary/Company:

Sparks Group is seeking a Field Engineer for our client who is headquartered in Louisville, KY. The Field Service Engineer will be a part of their technical support group,
responsible for preventive maintenance as well as monitoring and responding to alert conditions, in accordance with our service agreements and policies.
Field Service Engineers perform remote diagnostics and interface directly with customers to resolve a variety of technical problems impacting mission-critical recording processes.
This person will also work in their corporate office with the Field Engineering Manager, doing some IT work, building servers, configuring firewalls, etc.

Additional responsibilities include site installations, follow-up training with the customer, general system support,
and ongoing end-user training. If you are interested in learning more about Sparks Group and this Direct Hire opportunity, please submit your resume today.

Responsibilities:

• As part of a technical support group, responsible for preventive maintenance as well as monitoring and responding to alert conditions
• Perform remote diagnostics and interface directly with customers to resolve a variety of technical problems impacting mission-critical recording processes
• Site installations, follow-up training with the customer, general system support, and ongoing end-user training

Qualifications/Background Profile:

• Experience in Call/911 Recorder or VoIP technologies preferred
• IT troubleshooting experience preferred
• Applicable experience in more than 1 of the following areas: Windows Server, Unix, Linux, Network Monitoring,
Network Management Systems, Telephony, VoIP, Radio Systems, Network/Telephony cabling
• Must be able to safely list 50 pounds to chest level and with assistance, install recorder servers in server racks
• CompTIA A+ or Network+ certification, OR the ability to obtain within 90-days of employment

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This job is Hybrid Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.