Field Engineer

Location: Lakewood, NJ
Duration: 5 Months

Responsibilities:

• Assigned service requests to repair laptops and desktops in the metro area.
• Conduct repair activities such as replacing hard drives, motherboards, and keyboards.
• Perform whole unit swaps and repair or replace PC peripherals.
• Close service tickets in real-time in the Company Call Management system using a company-provided phone.

Requirements:

• Must have own reliable car and car insurance.
• Minimum 1 year of hands-on experience with laptop and desktop break-fix.
• General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.
• Must be able to complete required product training.

Preferred Skills:

• Computer-building background experience preferred.

General Questions: MUST BE INCLUDED WITH RESUME SUBMISSION

• Full Legal Name (name that appears on driver's license)
• Are you eligible to work in the US?
• What is your zip code of residence?
• Do you have a working printer at home?
• Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
• This position requires a substantial amount of administrative work (via iPhone), such as real-time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with?
• Have you ever worked for the company? If yes, please provide the dates and reason for leaving.
• If your car breaks down, what is your backup plan for getting to work or traveling to a customer to provide services? (Uber, Lyft or public transportation are not acceptable as a backup plan.)
• Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
• Do you have a reliable computer and a high-speed internet connection at home that you can use for work?
• The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweatshirts. Are you willing and able to comply with this dress code?
• Obtaining Dell computer certification is a requirement for this position. These certifications will cost you nothing and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Will there be any issue with this requirement?