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Job Type
Full-time
Description
Your Work. One Partner. Real Impact.
Most IT roles focus on tickets and troubleshooting from behind a screen. As a Field Engineer at Five Nines, you'll work directly with a variety of clients, serving as a trusted technology advisor and hands-on problem solver. You'll build strong relationships, support diverse environments, and make a visible impact on the partners you serve.
This role is ideal for an IT professional who enjoys client interaction, variety in their day-to-day work, and helping businesses succeed through technology
Who We Are
Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn't, the right people should fix it - fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.
What You'll Do
You are a trusted technology advisor, problem solver, and relationship builder for multiple Five Nines partners. Day to day, that looks like:
- Providing on-site and remote technical support across a portfolio of client environments, owning incidents and service requests through resolution
- Supporting Microsoft core business applications, operating systems, WAN/LAN networking, VPN, Terminal Services, Citrix, VMware, and Hyper-V
- Managing your daily workflow in ConnectWise - maintaining ticket hygiene, SLA adherence, and proactive client communication
- Creating and maintaining thorough IT documentation so institutional knowledge lives in the system, not just your head
- Collaborating with teams to efficiently resolve complex issues and deliver exceptional client outcomes
- Building strong relationships with client stakeholders and serving as a trusted technology resource during on-site visits
- Assisting with project implementations, deployments, and technology refreshes while providing valuable client-side insight and coordination
- Participating in team meetings, training, internal initiatives, and continuous improvement efforts to stay connected, share knowledge, and support the success of the entire Five Nines team
Requirements
Desired Qualifications:
- Degree in Information Technology or related practical IT experience preferred (Basic understanding of Systems Information, Networking, Virtualization, and Troubleshooting)
- 1 year of experience with Five Nines Stack technology (2 years of experience providing IT Support preferred)
- 2 years of previous customer service experience required (1 year of previous customer services experience in a face-to-face environment preferred)
- Excellent verbal and written communication skills
- One of the following certifications is preferred, or equivalent experience (Net+ or Security+ preferred, AZ-900 or AZ-104 a plus, Apple Certified Support Professional)
- Knowledge of PC hardware and software
- Basic knowledge of Windows Server 2019/2016
- Basic knowledge of LAN / WAN technologies
- Basic wireless knowledge
- Ability to manage wide variety of printers
Why Five Nines
We're a team that invests in each other and holds ourselves to a high standard - not because we have to, but because that's who we are. At Five Nines you'll find:
- A culture guided by clear Fundamentals - real values we actually use to make decisions
- A role with real ownership - you're not a ticket-closer, you're an embedded partner
- Full health care benefits options including dental, vision
- Company laptop, home internet and mobile phone stipend
- Long term and short-term disability insurance
- 401K plan with matching
- Unlimited PTO
- Competitive pay