Field Engineer

Summary/Objective: The Field Service Technician will be responsible for performing installation, maintenance, and repairs on equipment at customer sites across the U.S. This role includes troubleshooting technical equipment failures, providing top-notch customer service, and maintaining communication with both internal teams and external customers. Preferred Qualifications: Experience with PLC programming and troubleshooting (Rockwell & Siemens) and networking.

JOB DESCRIPTION




JOB TITLE:

Field Service Technician (AFTS)




DEPARTMENT:

AFTS Division

FLSA:

Salary - Non-Exempt




REPORTS TO:

Service Account Manager 




Summary/Objective: The Field Service Technician will be responsible for performing installation, maintenance, and repairs on equipment at customer sites across the U.S. This role includes troubleshooting technical equipment failures, providing top-notch customer service, and maintaining communication with both internal teams and external customers. Travel is a key component of this role, with up to 75% travel required.




Specific Responsibilities and Essential Functions:

• Install, service, and repair SSL and PSL machinery at customer locations.
• Troubleshoot and resolve technical equipment failures via phone support and on-site visits.
• Provide customer training on equipment operation.
• Conduct testing and root cause analysis to ensure effective problem-solving.
• Provide technical feedback to improve products.
• Complete preventative maintenance and functional inspections.
• Maintain service logs and internal records in accordance with company policies.
• Follow Health and Human Services, Environmental Health, and Safety requirements.
• Perform additional duties as assigned in an accurate and timely manner.

Competencies and Qualifications: 

• Strong electrical and mechanical background with the ability to read blueprints and electrical documentation.
• Excellent troubleshooting, communication, and organizational skills.
• Ability to multitask in a fast-paced, deadline-oriented environment.
• Strong teamwork and interpersonal skills with the ability to interact at all levels within the organization.
• Ability to manage tasks and projects with minimal guidance.
• Willingness and ability to travel 80-100%, with flexibility for weekday and weekend travel.
• Ability to train on-site for 3-6 months before traveling independently

Preferred Qualifications:

• Experience with PLC programming and troubleshooting (Rockwell & Siemens) and networking.
• Familiarity with packaging equipment.
• Bachelor’s degree in Electrical and/or Mechanical Engineering preferred.
• 3-5 years of experience in a manufacturing and/or field service role.
• Fluency in Spanish is a plus but not required.

Education and Experience: 

• Associate degree in a related technical field (Electrical, Mechanical, or Automation) required.
• Bachelor’s degree in Electrical/Mechanical Engineering preferred.
• 3-5 years of related experience in field service, maintenance, or technical support.

Physical Demands: 

• Sitting, walking, climbing, and standing required.
• Lifting up to 50 pounds, along with pushing, pulling, stooping, kneeling, and crouching may be required.
• Close visual activity required to operate machines and view documents.
• Exposure to noise, physical hazards, and working in close quarters.

Travel Required:

• Up to 75% travel, including overnight stays, to customer sites across the U.S.

Other duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.