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Field Engineer

Exegistics

Jeffersonville, IN

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JOB DETAILS
SKILLS
Automation, Blueprints, Communication Skills, Corporate Policies, Customer Support/Service, Customer Training, Department of Health and Human Services, Documentation, Electrical Engineering, Electricity, Environmental Health, Equipment Maintenance/Repair, Groundskeeping, Identify Issues, Interpersonal Skills, Lift/Move 50 Pounds, Maintenance Services, Manufacturing, Mechanical Engineering, Multitasking, On Site Support, Organizational Skills, Physical Demands, Preventative Maintenance, Problem Solving Skills, Programmable Logic Controller (PLC), Root Cause Analysis, SSL-TLS (Secure Socket Layer - Transport Layer Security), Safety Training, Safety/Work Safety, Sales Management, Sales/Support Engineering (SE), Spanish Language, Team Player, Technical Support, Time Management, Training/Teaching, Willing to Travel
LOCATION
Jeffersonville, IN
POSTED
9 days ago




JOB DESCRIPTION




JOB TITLE:

Field Service Technician (AFTS)




DEPARTMENT:

AFTS Division

FLSA:

Salary - Non-Exempt




REPORTS TO:

Service Account Manager 




Summary/Objective: The Field Service Technician will be responsible for performing installation, maintenance, and repairs on equipment at customer sites across the U.S. This role includes troubleshooting technical equipment failures, providing top-notch customer service, and maintaining communication with both internal teams and external customers. Travel is a key component of this role, with up to 75% travel required.




Specific Responsibilities and Essential Functions:
  • Install, service, and repair SSL and PSL machinery at customer locations.
  • Troubleshoot and resolve technical equipment failures via phone support and on-site visits.
  • Provide customer training on equipment operation.
  • Conduct testing and root cause analysis to ensure effective problem-solving.
  • Provide technical feedback to improve products.
  • Complete preventative maintenance and functional inspections.
  • Maintain service logs and internal records in accordance with company policies.
  • Follow Health and Human Services, Environmental Health, and Safety requirements.
  • Perform additional duties as assigned in an accurate and timely manner.

Competencies and Qualifications: 
  • Strong electrical and mechanical background with the ability to read blueprints and electrical documentation.
  • Excellent troubleshooting, communication, and organizational skills.
  • Ability to multitask in a fast-paced, deadline-oriented environment.
  • Strong teamwork and interpersonal skills with the ability to interact at all levels within the organization.
  • Ability to manage tasks and projects with minimal guidance.
  • Willingness and ability to travel 80-100%, with flexibility for weekday and weekend travel.
  • Ability to train on-site for 3-6 months before traveling independently

Preferred Qualifications:
  • Experience with PLC programming and troubleshooting (Rockwell & Siemens) and networking.
  • Familiarity with packaging equipment.
  • Bachelor’s degree in Electrical and/or Mechanical Engineering preferred.
  • 3-5 years of experience in a manufacturing and/or field service role.
  • Fluency in Spanish is a plus but not required.

Education and Experience: 
  • Associate degree in a related technical field (Electrical, Mechanical, or Automation) required.
  • Bachelor’s degree in Electrical/Mechanical Engineering preferred.
  • 3-5 years of related experience in field service, maintenance, or technical support.

Physical Demands: 
  • Sitting, walking, climbing, and standing required.
  • Lifting up to 50 pounds, along with pushing, pulling, stooping, kneeling, and crouching may be required.
  • Close visual activity required to operate machines and view documents.
  • Exposure to noise, physical hazards, and working in close quarters.

Travel Required:
  • Up to 75% travel, including overnight stays, to customer sites across the U.S.

Other duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

About the Company

E

Exegistics