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Field Engineer

eTeam Inc.

  • Groton/New London, CT
  • 30+ days ago
  • $20–$25 Per Hour

Highlights

Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
eTeam Inc.

Numbers & Facts

LocationGroton/New London, CT
IndustryOther/Not Classified
Salary$20–$25 Per Hour
Company Size100 to 499 employees
Year Founded1998
Websitewww.eteaminc.com

Description

Job Title: Field Engineer
Job Type: Contract
Duration: 12 Months
SPLIT SHIFT!!!! 20 hours on Weekdays, 20 hours on Weekend hours
Location: Groton/New London, CT 06340
100% Onsite role
Driving or Non-Driving? Non-Driving but may have to drive between sites


Job Responsibilities:
  • Computer hardware set up, basic hardware and software troubleshooting stills
  • Provides support for software, hardware and networking support for desktops, laptops and servers.
  • Provides maintenance and support on legacy products. Supports Core, server products.
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Description:
  • 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

About Company

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

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