Field Engineer

Required Skills & Experience: Skill Experience Level Computer Hardware Troubleshooting Mid-Level – 3–7 Years Configure, Install, and Test Hardware/Systems Mid-Level – 3–7 Years Network Support Junior – 0–3 Years Asset Management Mid-Level – 3–7 Years Project Management Organization Support Junior-Level . Essential Responsibilities: Provide implementation and support for desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment, including kiosks and Information Display Systems.

Field Engineer 
Contract/ Contract to Hire
Detroit,MI

Job Summary
Responsible for a broad range of operational support activities and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure across office environments, reservation centers, and airport locations.
Essential Responsibilities:

• Provide implementation and support for desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment, including kiosks and Information Display Systems.
• Maintain and update asset management systems.
• Provide on-site and on-call support in a 24x7x365 environment, as needed.
• Perform physical relocation of IT infrastructure devices as specified in Service Requests, including:
  • PC workstations
  • Peripheral devices
  • Telephones
  • Network routers
  • Airport-specific devices
• Perform upgrade services, including adding or changing workgroup computers, peripherals, and software, as specified in Service Requests.
• Verify assets in accordance with policies prior to relocation.
• Troubleshoot and resolve hardware and software issues supported by Field Operations.
• Communicate and coordinate with Field Planning and Project Management teams.
• Conduct research, provide input into work orders, and occasionally assist with site surveys.
• Perform preventive maintenance on operational devices.
• Coordinate services with external vendors.
• Install, customize, maintain, test, and troubleshoot operating systems and other system software.
• Provide technical support to enterprise users as needed.
• Configure, install, maintain, test, and troubleshoot hardware systems.

Qualifications:

• Basic knowledge of networking, servers, and common applications such as Microsoft Office and Outlook.
• Basic knowledge of Wi-Fi and mobility technologies.
• Strong hardware and software troubleshooting skills.
• Knowledge of computer peripherals and related equipment.
• A+ Certification is preferred, or equivalent hands-on experience.
• Must be able to regularly move equipment weighing at least 30 pounds.
• Ability to provide on-site and on-call 24x7x365 support, as required.
• Must possess a valid driver's license.
• Previous airline industry experience is preferred.
• Ability to work effectively within a team environment.
• Must be willing to travel overnight when required.

Required Skills & Experience:

Skill	Experience Level
Computer Hardware Troubleshooting	Mid-Level – 3–7 Years
Configure, Install, and Test Hardware/Systems	Mid-Level – 3–7 Years
Network Support	Junior – 0–3 Years
Asset Management	Mid-Level – 3–7 Years
Project Management Organization Support	Junior-Level

 
“All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”