Field Engineer

Summary:

• Location: Costa Mesa, CA
• Duration: 6 Months

Responsibilities:

• Lead a team in installing, diagnosing, servicing, and maintaining high-end company proprietary products and other computer-related products such as desktops, laptops, printers, standard software, high-end servers, networking devices, and large-scale payment products.
• Function as a desk side support specialist when supporting ITO engagements.
• Handle complex products, problems, and projects, providing technical guidance to lower-level engineers.
• Provide technical support to customers during the installation or operation of company-supported products.
• Work in deployment services, supporting the implementation and rollout of new applications or infrastructure.
• Engage in activities such as hardware or software procurement, configuration, tuning, staging, installation, and interoperability testing.
• Function as a team or site leader, providing direction to other technicians.
• Perform server and storage break and fix tasks.
• Provide support for enterprise products, including Dell ESF desk side support, enterprise storage products, networking products (including Cisco certification requirements), and payment systems products.
• Support company core-CMOS products and have project management responsibilities for smaller projects.
• Provide support for software, hardware, and networking for desktops, laptops, and servers.
• Maintain and support legacy products, install and maintain PCs and associated software, networks, servers, and peripherals.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and company-approved applications.
• Provide follow-up on problems or escalate as necessary.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout the service delivery transaction.
• Ensure company-specific Service Level Agreements are met, and incident and request tickets are updated accordingly within the ticketing system.