Field Engineer

Required Skills and Experience: Skill Experience Level Verbal and Written Communication Mid-Level (3–7 Years) CompTIA A+ / Cable Management Mid-Level (3–7 Years) Hardware Deployment Mid-Level (3–7 Years) Network Infrastructure and Deployment Junior-Level (0–3 Years) Customer Service and Team Collaboration Mid-Level (3–7 Years) . The ideal candidate will have strong troubleshooting skills, hands-on hardware deployment experience, network infrastructure knowledge, and excellent customer service abilities.

Field Engineer 
Contract/ Contract to Hire
Boston, MA

Job Summary
We are seeking an experienced IT Field Support Technician to provide a broad range of operational and technical support services. This role involves handling Install, Move, Add, and Change (IMAC) requests to support IT infrastructure across office environments, reservation centers, and airport locations.
The ideal candidate will have strong troubleshooting skills, hands-on hardware deployment experience, network infrastructure knowledge, and excellent customer service abilities.
Key Responsibilities:

• Provide technical service and customer support during onsite field visits and dispatch assignments.
• Diagnose hardware, software, and network-related issues and determine appropriate solutions.
• Install, move, add, and change IT equipment and infrastructure as required.
• Troubleshoot and develop technical solutions for software and setup issues encountered by field engineers, technicians, and customers.
• Prepare timely, accurate, and detailed service reports.
• Document technical processes, troubleshooting steps, and resolutions.
• Collect and analyze performance data to provide effective technical assistance.
• Coordinate workflows and ensure tasks are completed according to established schedules.
• Accurately document solutions for complex technical issues.
• Develop workaround procedures when standard troubleshooting methods fail and ensure successful issue resolution.
• Support hardware deployment, configuration, and maintenance activities.
• Assist with network cable management, tracing, and mapping.
• Build and maintain positive relationships with customers and internal teams.
• Follow established IT procedures, safety guidelines, and service standards.
• Safely use ladders when required for installations and maintenance.

Required Qualifications:

• Experience providing IT field support and troubleshooting hardware, software, and network issues.
• Proficiency in Windows and iOS operating systems.
• Hands-on experience with hardware deployment, installation, and configuration.
• Familiarity with network cable management, tracing, and mapping.
• Strong verbal and written communication skills.
• Excellent customer service skills and the ability to work effectively in a team environment.
• Ability to manage multiple tasks and meet operational deadlines.
• Ability to use a ladder safely when required.

Preferred Qualifications:

• Previous experience supporting IT operations in an airline or airport environment.
• Knowledge of airline operations and related IT infrastructure.
• CompTIA A+ certification or equivalent technical knowledge.
• Experience supporting network infrastructure and deployment activities.

Required Skills and Experience:

Skill	Experience Level
Verbal and Written Communication	Mid-Level (3–7 Years)
CompTIA A+ / Cable Management	Mid-Level (3–7 Years)
Hardware Deployment	Mid-Level (3–7 Years)
Network Infrastructure and Deployment	Junior-Level (0–3 Years)
Customer Service and Team Collaboration	Mid-Level (3–7 Years)

 
“All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”